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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the convenience and user-friendly nature of the service, highlighting its ease of use for both sending and receiving parcels. People find the lockers readily accessible and the app simple to navigate, with instant updates provided at every stage. Consumers value the speed and flexibility of the service, particularly as an alternative to traditional courier services. The positive experiences extend to various aspects, including the straightforward instructions and the availability of numerous locations. Reviewers also appreciate the efficient communication and the ability to track parcels effectively. The service is considered a reliable and secure method for parcel handling, giving peace of mind to those who use it.

Based on these reviews

Rated 5 out of 5 stars
Verified

Outstanding experience with InPost! Collected my parcel today and it couldn’t have been easier. The locker system is super quick and convenient — just scanned the code, and my parcel popped right out... See more

Company replied

Rated 5 out of 5 stars
Verified

Love my local InPost lockers! Scanner always works, swift and easy to use. Thank you so much for the excellent service - and it's lovely to avoid using our elderly printer (and to avoid annoying the v... See more

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Rated 5 out of 5 stars
Verified

InPost have been excellent — really quick, easy, and convenient to use. The lockers are always accessible, the app is simple to navigate, and you get instant updates every step of the way. Dropping... See more

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Rated 5 out of 5 stars
Verified

I’ve used InPost as my preferred delivery method when ordering from Vinted. Quick and easy, have a locker located near my home. Really straightforward process so I’ve also recently used the service to... See more

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Rated 4 out of 5 stars
Verified

Great service. Only reason it’s 4 stars instead of 5 is on my first attempt, all the boxes were taken and the machine should show where the next nearest drop off spot is with available space, but I c... See more

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Rated 5 out of 5 stars
Verified

Great delivery service! Even better customer service - I put the wrong item in the locker when doing a bulk Vinted shipping and panicked! A quick google and I found a number online for the service age... See more

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Rated 5 out of 5 stars

Very quick and easy way to return a package. I use the app to return as it gives you 3 price tiers depending on whether you want small, medium or large locker. The first return i made through the webs... See more

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Rated 5 out of 5 stars
Verified

I’ve used InPost regularly and while delivery times can sometimes be slower than other services, I’ve found them consistently reliable. Every item I’ve sent or received has arrived safely and in goo... See more

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Rated 5 out of 5 stars
Verified

Simple process to print label and drop off point being no more than 100 yards away means whole process is done in 10 minutes. Email updates on parcel status are really helpful not having to keep check... See more

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Rated 4 out of 5 stars
Verified

Really easy to use. Notifications are informative and easy to understand Not 5 stars because the shops sometimes say they can't take your parcel as they are "full", which is unfortunate when you've... See more

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Rated 5 out of 5 stars
Verified

So easy and straight forward. I selected the wrong locker size but could easily amend this. It took about 30 seconds from start to finish. The lockers were all available but you can also check availab... See more

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Rated 3 out of 5 stars
Verified

Delay of almost a month on the delivery of this parcel! Still awaiting another one that’s taking just as long! Generally very happy with InPost but when this delay happens (more frequently at the mome... See more

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Rated 5 out of 5 stars
Verified

So super easy!! For someone that works very unsociable hours this is the perfect option for me to send /receive parcels and there are so many locations close by... can't fault the service. Never had a... See more

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Rated 4 out of 5 stars
Verified

I had never used InPost before, so it was a new experience for me. The fact that putting your post into a sealed box without an address on it was a novelty. In fact. I thought I must have done someth... See more

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Rated 5 out of 5 stars
Verified

Instructions are very easy to follow. Easy access and parking although I’m abit worried that someone got a parking ticket for using these lockers . They parked when store was closed and got a ticket... See more

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Rated 5 out of 5 stars
Verified

So far so good. Had an issue with another parcel with no label in the same locker after I'd locked it (I was a new user so didn't know if it shouldn't have been in there) so I web chatted and sorted i... See more

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Rated 5 out of 5 stars
Verified

Really good experience. Lots of communication and reminders so for someone who is always trying to remember not to forget something it worked really well. Only thing I would say is thank goodness the... See more

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Rated 3 out of 5 stars
Verified

Overall pretty good but I have been disappointed with a locker being broken so that I couldn’t collect a parcel resulting in it being sent back. There is also a parcel that has been out for delivery f... See more

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Rated 5 out of 5 stars
Verified

As I was a newcomer to this type of delivery service, I was quite nervous about using it, but I needn't have worried! It was all very easy, being notified by email on the day that it had landed togeth... See more

Company replied

Rated 5 out of 5 stars
Verified

I was rather nervous sending my first parcel, especially putting it into the locker with no label on it! But I need not have worried, it was collected the same day and I downloaded the app so that I... See more

Company replied

Rated 5 out of 5 stars
Verified

Absolutely love InPost. I'm able to drop off or collect parcels, locally 24/7. No printer required when sending parcels either. It's brilliant, no time restrictions. Quick & easy.

Company replied

Rated 3 out of 5 stars
Verified

I have used inpost a few times but recently 2 of my items went missing. They both eventually turned up but one was ripped open. A few of my parcels have also been delivered to different locations than... See more

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Rated 3 out of 5 stars
Verified

Changed from the locker outside a store to one that is instore which I was not aware of. It was in the notification but I obviously did not look at that till later as I did not know they could do thi... See more

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Rated 3 out of 5 stars
Verified

The label i printed off had two barcodes tried scanning the codes neither registered did no which code to input. Luckily when I went to the inpost lockers for the second time, there was a man collect... See more

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Rated 3 out of 5 stars
Verified

I'm giving 3 stars as another parcel was put in the same locker as mine and I assumed they were both for me ( large order from vinted) I sorted it out with in post and returned the parcel to the l... See more

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Rated 5 out of 5 stars
Verified

As in my previous review very easy to drop of (not yet tried a pickup). If anything tracking wasn't that easy to follow on app but as you will see they are now working together with Yodel which I... See more

Company replied

Rated 3 out of 5 stars
Verified

When I tried to post a parcel at Morrisons, Largs, there were no compartments available. I went to the next nearest but the screen wasn't working. My third attempt at what was WH Smith was successful... See more

Company replied

Rated 5 out of 5 stars
Verified

Fantastic service which is far more convenient than others out there! I have used the InPost lockers and app countless times now and have never had an issue. Very user friendly and simple. Posting and... See more

Company replied

Rated 3 out of 5 stars
Verified

When it works, inpost is brilliant. However, a lot of the time, it isn’t!!! The scanners often don’t work or the lockers are full so you can’t drop items off. Sadly, I find myself wasting a lot of t... See more

Company replied

Rated 3 out of 5 stars
Verified

Parcel drop off machine was easy enough but please can you make it clear whether you need to attach a label or not. It would more reassuring if this was a clear part of your instructions- thanks.

Company replied

Rated 5 out of 5 stars
Verified

I redirected my parcel to my local inbox locker after it was sent with the correct address but incorrect post code The original courier were unable to re deliver to my home address. The inbox system... See more

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Rated 4 out of 5 stars
Verified

Great service and makes drop off pick up very easy. Although last couple of times have struggled as when I tried to return package it opened a door with a parcel in it and it took a few turns to open... See more

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Rated 4 out of 5 stars
Verified

Great way to get parcels, however and I have said this before, the tracking app is useless! all the app does is say parcel being prepped for ages, the it changes to it's close, nothing more, I get b... See more

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Rated 5 out of 5 stars
Verified

Never used this method before, always preferred printing label myself but apart from initial glitch scanning the qr code, it scanned on second attempt. Label was attached by shop and I was given recei... See more

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Rated 3 out of 5 stars
Verified

To be fair, impost was fine, it was the shop who didn't recognise my code number and sent me to the other coop in the village, tried for quite some time there with an electronic code system only to re... See more

Company replied

Rated 4 out of 5 stars
Verified

Very convenient way to pick up parcels when you know you won’t be at home and kept informed by email all the way. However, a star off for the InPost app which couldn’t find the package despite having... See more

Company replied

Rated 5 out of 5 stars
Verified

Used InPost UK fir the very first time today to return a parcel. Can't believe how easy it is to use. In the past I've avoided using this return method believing it would be too complicated. As im out... See more

Company replied

Rated 4 out of 5 stars
Verified

I thought that the label would be printed in store, however it couldn’t be read. The shop keeper took me outside to the lockers and talked me through the process of opening a locker. Maybe I misse... See more

Company replied

Rated 5 out of 5 stars
Verified

Quick and easy to use. I could also see what lockers were available before setting out. Communication is very good too. The entire journey was noted and I knew exactly where the package was and when t... See more

Company replied

Rated 3 out of 5 stars
Verified

Was very happy at the beginning. Now always have some problems. Still investigating the last one, and it was horrible experience. I’ve reserved something that seller didn’t sent and now is suspended s... See more

Company replied

Rated 4 out of 5 stars
Verified

There wasn’t anything great about it, there were just lockers available and the system worked. Hopefully the parcel will get to its destination properly as this hasn’t always happened via InPost latel... See more

Company replied

Rated 5 out of 5 stars
Verified

Being able to send & collect parcels with nothing more than a phone or a code - WOW. The first time I used the lockers, I just stood there infront of the screen waiting for something, what was I wai... See more

Company replied

Rated 5 out of 5 stars
Verified

so easy to use for collection! it’s a much better option than leaving the parcel on the doorstep when you live in a busy area. i’d recommend downloading the app so you can open the locker from your ph... See more

Company replied

Rated 5 out of 5 stars
Verified

Regarding the returns process. I found this not at all complicated, being of an older generation I normally find these things complicated but this was a pleasant simple process...a big thumbs up from... See more

Company replied

Rated 3 out of 5 stars
Verified

Was easier than going to post office, however it would have been good if there had been clear instructions that no label was needed on parcel. Especially as this was the first time we used it.

Company replied

Rated 5 out of 5 stars
Verified

I'm often on antisocial hours, so it's great to be able to collect my parcels late at night while taking the dog for his bedtime walk! I like that the collection machine is so easy to use - really, it... See more

Company replied

Rated 5 out of 5 stars
Verified

Nice and convenient, No Worrying about post being left outside the house with this service and just round the corner from my house for collection point. Would definitely use this system again

Company replied

Rated 3 out of 5 stars
Verified

Sadly since they joined forces with Evri, the inpost lockers don't work at all for collection, which can be frustrating waiting in queues in shops. It used to be so much easier

Company replied

Rated 5 out of 5 stars
Verified

It was a really easy process but it felt strange having to put it in the box with no label. I received notification from InPost to say It was collected less than an hour after I posted it. I was reall... See more

Company replied

Rated 5 out of 5 stars
Verified

Very quick and simple to use, a massive step up to having something left at your front door, safer, less likely to get damaged or lost, great service!

Company replied

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Company details

  1. Shipping and Mailing Service
  2. Logistics Service
  3. Package locker

About InPost UK

Written by the company

See what's free

Check which small, medium and large compartments are available in our lockers with the app

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About InPost

Send your parcels, return your items and collect your online orders from thousands of parcel lockers and shops


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1M reviews

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Replied to 97% of negative reviews

Typically replies within 24 hours


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This profile was merged with one or more other Trustpilot profiles belonging to this company. Some reviews shown here were originally from another profile, but now appear in one place.
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Rated 3 out of 5 stars
Verified

I like it because if you working…

I like it because if you working full-time it's difficult to get to post office. This is accessible 24hrs. What is annoying is that the items are often thrown right to the back of the compartment making it impossible to reach if you aren't very tall. A fre times I've had to ask strangers to assist.

13 October 2025
Rated 5 out of 5 stars
Verified

It’s genius!

Local, convenient and super easy to navigate. Made the return process so easy it was almost too good to be true. First time using in-post and it’s genius! No waiting in the post office queue or even being limited by their opening times.

13 October 2025
Rated 1 out of 5 stars
Verified

Not this delivery

Not this delivery, this one was fine but only because items were delivered to a shop. Another one I have been waiting for for nearly 3wks now has been a complete mess up. Nearly no updates (until the item was sent back to supplier and then the app went mad telling me everything I didn't want to hear) the 1st and only message before that was one to say they couldn't deliver because I lived in a rural location.... funny how DHL, UPS, Royal Mail to name a few have never had any problems delivering to me before, no to mention the Class2 cement lorry I had turn up to lay the foundations to my garage.. Truth is they didn't even try to deliver to me.

10 October 2025

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