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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of both the service and the products they received. Consumers found the staff to be competent and helpful, contributing to a positive overall experience. While most people are happy with their orders, there seems to be some variability in experiences. However, the consensus is that the company delivers excellent service and products, making for a satisfying customer journey.

Based on these reviews

Rated 5 out of 5 stars

Had my blinds fitted today 8th October by Aman Sohal, Advisor Number 118094….. Well he was wonderful pleasant made sure everything was covered before he started did a fantastic job, cleaned all up aft... See more

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Rated 5 out of 5 stars

Really pleased with my new blinds. Exceptional service from both Fran and Garry, advisor number - 117167. Garry arrived promptly at the time stated,put shoe covers on before entering my property and... See more

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Rated 5 out of 5 stars

Fraser Hall Adviser 216345 /Bayview came to see us at the end of August and was very professional and knowledgeable. We chose curtains for a living room Bay window and a patio door from a vast array o... See more

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Rated 5 out of 5 stars

Gabbana 215108 or as we know him as Craig was thoroughly professional and a lovely guy as well. The initial consultation was informative , a price agreed and then he came back on the alloted date an... See more

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Rated 4 out of 5 stars
Verified

Ease of selecting in own home good, along with measurements. Speed of fitting affected by fitter’s annual leave, it would have been good if there could have been cover. Great that they were fitted... See more

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Rated 5 out of 5 stars

We recently had six quite large vertical blinds fitted by Hillarys and we are very pleased with them. We were advised by Ben who was very helpful in aiding us in our choice. About two weeks lat... See more

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Rated 5 out of 5 stars

Kamil Hannover has been brilliant from start to finish. He is very knowledgeable and reliable from the initial visit to measure up and help choose something suitable through to the fitting and the aft... See more

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Rated 5 out of 5 stars

Paul (Advisor No. 117923) both measured up for and fitted my new conservatory and kitchen roller blinds. He set up an initial appointment promptly, was knowledgeable about Hillary's products, and th... See more

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Rated 5 out of 5 stars

Brendan 112741 What a lovely experience, no pressure choosing my blinds, helped find particular colours, patterns, held the samples up at the window for me to take a step back to look from a distanc... See more

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Rated 5 out of 5 stars

Hillary's rep (David Rose - 117068) arrived on time, with samples (important, because other companies website photos could be misleading on colour). Savid was able to answer all my questions, and prov... See more

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Rated 5 out of 5 stars

My blinds were out of sync, and after a few YouTube tutorials, I only made things worse. Customer support connected me with John Sandford, who jumped on a video call the next day and patiently walked... See more

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Rated 5 out of 5 stars

We bought both blinds and curtains from Hillary's after moving into a new build home and the service has been excellent from start to finish Our advisor and installer Levent (118625) has been bri... See more

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Rated 5 out of 5 stars

We bought shutters from Hillary’s, and would definitely recommend them. They look great, and should last for years. The sales person who visited us (Matthew) was very friendly and knowledgeable, and h... See more

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Rated 5 out of 5 stars

Wonderful customer service on the phone, Michelle Powell was amazing & helpful. We were calling to confirm our quote. In the background I could hear how busy they all were( not a problem, it didn’t in... See more

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Rated 5 out of 5 stars
Verified

Lucasz our sales adviser and fitter was friendly, professional and efficient. He was very helpful when I asked to change the colour of our second Roman blind that we ordered and he made the change swi... See more

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Rated 5 out of 5 stars

Bicester 114362. Graham was extremely helpful in helping us to choose replacement roller blinds for our 18th century cottage. When they all arrived he fitted them in an efficient way, no mess left and... See more

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Rated 5 out of 5 stars

I had Stacey Clifton (advisor number 119420) fit my blinds. He was a very genuine person and I felt no pressure regarding sales. He fitted them very neatly and professionally. Everything was super tid... See more

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Rated 5 out of 5 stars

Ref 113085 - Tim From start to finish Tim at Hillarys has been great. He was kind, helpful, patient and really efficient throughout. We are a Hillarys house, quite simply because they are the complet... See more

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Rated 5 out of 5 stars

Moving into a new home and needing the right advice was just the need. John was really helpful in steering our decisions. The challenge in our kitchen with the solar gain( electric black out blinds... See more

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Rated 5 out of 5 stars
Verified

Well out of four orders this one went ahead as planned on the date originally agreed. Fitters have been very good it’s been issues with delivery of the blinds one set “lost” by the courier, re-ordere... See more

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Rated 5 out of 5 stars

I would highly recommend hilarys blinds. My advisor was Viking who was extremely helpful and professional. He sent reminders of appointments and turned up as stated. On offer were blinds to suit every... See more

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Rated 5 out of 5 stars

Had a great experience with Hillary’s, thanks to the extremely competent fitter who took care of all areas. Gary was on time, professional very clean and the experience was a positive one. Gary kept... See more

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Rated 5 out of 5 stars

I only would give the fitter of the shutters 5 stars name TRIALHDI Advisor no 118576….. Mark . He’s an absolute perfectionist and takes great pride in his work . He’s professional and respectful o... See more

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Rated 5 out of 5 stars

We had 3 vertical blinds fitted today and we are delighted. Paul (117923) has been great from start to finish. He has been punctual, courteous and informative. He installed the blinds with the minimum... See more

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Rated 5 out of 5 stars

Richard Price advisor number 117957, provided an excellent professional service. He was very helpful and informative when we were choosing our blinds, which look absolutely lovely. As we are so happy... See more

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Rated 5 out of 5 stars

Ash 118120. Was very friendly, professional, tidy and respectful of our home during the servey and installation. He gave good advice in helping us choose the correct blinds for our large Baywindow.... See more

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Rated 5 out of 5 stars

Quick, efficient service and a very competitive price. Andy knew what he was talking about and understood exactly what i wanted. I avoided the big suppliers first thinking it would be a ridiculous pri... See more

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Rated 5 out of 5 stars

We have had Two visits this summer from Graham he is friendly, efficient, knowledgeable and communicates well. He is good at his job and we are pleased with the sets of blinds he fitted. An all round... See more

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Rated 5 out of 5 stars

Lindsay (11967) (BerylNI), a diligent hard worker, who was also polite and kind, was a joy to have in our home fitting our beautiful new roller blinds. So glad we choose Hillary’s and had such a profe... See more

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Rated 5 out of 5 stars
Verified

I had such a great experience with Steve from Hillarys. He was so friendly, knowledgeable, and made everything super easy from the first visit to the final fitting. He really knew his stuff and hel... See more

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Rated 5 out of 5 stars

119883 Advisor Limestone - aka Darren has been fantastic. From our initial enquiry, Darren came to the house, explained all about the blinds, bought samples and took the time to go through our specif... See more

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Rated 5 out of 5 stars

Mark (Advisor 118578-TRIALHDI) communicated well in advance of the fitting and was able to flex and come a week later than planned due to a change in my schedule. He worked quickly efficiently and ac... See more

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Rated 5 out of 5 stars

Just ordered our new shutters from Hillarys Blinds, very good experience our advisor George was very clear in explaining everything and made the options easy to understand and choose. Look forward... See more

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Rated 5 out of 5 stars
Verified

Jason was very professional and fitted our lovely curtains vey quickly.He also phoned ahead to let us know his ETA.He fitted some voiles fo us in August with the same professional standard. I would r... See more

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Rated 5 out of 5 stars

Professional approach and full explanation at every stage. Great choice of products and the whole process was simple and easy. Gary Lomax was a joy to work with (ILLUSIONSP) - thanks for explaining ev... See more

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Rated 5 out of 5 stars

Graham ( Bicester 114362) came to quote for roller blinds for my (huge) kitchen windows. I knew exactly what I wanted so it was an easy job for Graham. He showed me samples and measured up quickly.... See more

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Rated 5 out of 5 stars

I've had 23 windows furnished by Hillarys across three houses. They make the process easy with their measuring, supply, and fitting service. It's an efficient and hassle free service which has bee... See more

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Rated 4 out of 5 stars

Very easy booking system Home visit with advisor very relaxed and helpful Unfortunately unable to complete order due to specifics of the windows I had installed No pressure put on me and all membe... See more

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Rated 5 out of 5 stars

Blinds were ordered through and fitted by Stephen Crabb advisor No 111-797. All aspects were handled well, quality was good and price was excellent (less than other local quotes).

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Rated 5 out of 5 stars

Rang to make an appointment and the lady answering was lovely. The gentleman who came to measure up (Brendan)was on time and he was very polite and accommodating given that I was still in the middle... See more

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Rated 5 out of 5 stars

I had Sam Schwodler (216450) he came and fitted my blinds today and I,m loving them, they look lovely. He did a fantastic job, he's very professional and friendly and polite, he's a credit to your com... See more

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Rated 5 out of 5 stars

Samples were obtained in advance, so assessment could be made on quality and colours of material. Easy to arrange initial appointment. Aaron (118266) from the company had wide array of additional ma... See more

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Rated 5 out of 5 stars

Advisor Hodgson 116836 I'm extremely pleased with both the blinds and the service. Adam was helpful and understanding when I was choosing the blinds, and quick, neat and tidy when fitting them. I'd w... See more

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Rated 5 out of 5 stars

Scott was very informative, taking the time to explain everything clearly. It was important to him that I ended up with the product that would be perfect for me. In this case cafe shutters which would... See more

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Rated 5 out of 5 stars

Advisor no 119168 Moazzem Hossain Very professional and punctual made things very clear to understand no mess on job Very tidy we wiil definitely recommend to family and friends . Regards

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Rated 5 out of 5 stars

Andrew Marrion was extremely helpful - he communicated his arrival time via text before hand, arrived on time, and was very informative throughout the whole process. He is patient and helps make the d... See more

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Rated 5 out of 5 stars

Andy was great! He explained all our options really clearly, and helped guide us in our decision making. He was really responsive and even came back with more fabric samples when we were uncertain.

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Rated 5 out of 5 stars

George was amazing! Super friendly, helpful and full of knowledge. He did a great job fitting my new kitchen blinds. I am so happy with the whole experience and can highly recommend George and Hilla... See more

Company replied

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Company details

  1. Window Treatment Store
  2. Awning Supplier
  3. Blinds Shop
  4. Curtain Store
  5. Garage Door Supplier
  6. Interior Designer

About Hillarys

Written by the company

Hillarys - For the window wise

We've been transforming homes across the country for more than 50 years with made to measure blinds, curtains and shutters that look good, fit perfectly and are up to the challenge of everyday life. It's why the window wise choose Hillarys - measuring and fitting is always included and everything is tailor made.

Our advisors can also help you transform your outdoor space too, because helping you be total home happy is what makes us tick. Our Exterior range includes electric garage doors and awnings and pergolas for your garden. Our advisors will guide you through the options for your home with their technical know-how, and they’ll take care of the installation.

Book a free in-home appointment at a time that suits you and our team of friendly expert advisors bring our full range of samples for you to choose from, helping you find the right solution for your home and your budget. 

Exceeding expectations with great products & excellent service

Written by the company

We care about your home as much as you do. When it comes to fitting, we take pride in getting it just right, which includes tidying up and leaving your home as we found it. We’re always here for you. We never stop caring so ask any question, anytime.

Guarantees & Aftercare

Product Guarantees

We take the greatest of care to make sure that your gorgeous made-to-measure blinds, curtains, shutters and awnings look and fit exactly as they should. And because we want you to be completely satisfied with your window dressings, we offer a full 12 month warranty which starts the moment your products are fitted.

That’s our promise to you that you’re investing in a quality product that’s made to the highest specifications. As part of your warranty we promise to repair or replace any faulty goods free of charge

When you choose stunning made-to-measure shutters, awnings or conservatory blind systems you can be confident that you’re investing in quality craftsmanship that’s built to last. In addition to the standard 12 month warranty, our 5 year peace of mind guarantee is our assurance that our products will stand the test of time.

The 5 year peace of mind guarantee is an extended care plan that starts from the day your window dressings are fitted and extends up to the fifth anniversary of your fitting date. For a nominal call out fee, we promise to repair or replace any faulty shutters, awnings or conservatory blinds completely free of charge.

Contact info

Promotion box for Hillarys

Super Sale

Super savings in our super sale, with up to 40% off selected styles.

4.7

Excellent

TrustScore 4.5 out of 5

116K reviews

5-star
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1-star

Replied to 98% of negative reviews

Typically replies within 24 hours


Merged reviews and profileRead more

This profile was merged with one or more other Trustpilot profiles belonging to this company. Some reviews shown here were originally from another profile, but now appear in one place.
Profiles can be merged for reasons such as identical domains, rebranding, or change in ownership. Read more
Rated 1 out of 5 stars

Extremely disappointed with service and…

Extremely disappointed with service and communication in particular. Delay after delay. Blinds ordered 13th August and multiple delays due to fabric not available - why was that not known at the time ? Still no blinds and no date for installing them 2 months later. communication appalling emails from different person each time / no continuity or customer focus .

October 13, 2025
Unprompted review
Rated 1 out of 5 stars

4TH FORMAL COMPLAINT- as I never receive a response on email

MY 5TH COMPLAINT…. ITS EXHAUSTING HAVING TO KEEP CHASING!

Due to my emails being ignored, for a 5th time and multiple formal complaints with no response, I will continue to highlight my messages until I recieve a response

Hi Stacey and Hillary's team,

I am extremely frustrated at having to follow up repeatedly to get any response.

Please provide a firm confirmation of what is happening and why the installation date has now been postponed for a fourth time, despite your earlier assurance that the cancellation email was sent in error and my follow-up with customer service confirming the appointment was indeed cancelled.

This lack of clarity and repeated delays are unacceptable.

As stated previously, I am requesting additional compensation for this further delay, along with a clear guarantee that the installation will go ahead as scheduled on 21st October.

I look forward to your urgent response.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Had a great experience with Hilary…

Had a great experience with Hilary blinds .
Echo 119171 from ordering with him to fitting blinds I would highly recommend.
Also working with us to get the blinds fitted promptly.
Absolutely love the blinds.

September 13, 2025
Unprompted review
Rated 1 out of 5 stars

Faulty Electric Blind Stuck – No manual way to override to open or close

We ordered 16 electric blinds from Hillarys, installed on 12 August, but one blind has never worked since day one. The installer said it would work after charging, but it didn’t.
After several calls and even a video inspection confirming the motor was faulty, we were told a replacement was “pending delivery.” Over two months later, and six follow-up calls, nothing has been done, and every follow-up call gets the same excuse.
It’s frustrating that such an expensive installation can be left unresolved for this long. Even worse, when the motor fails, the blind becomes completely stuck, showing a poor design flaw.
This is our customer number ******* if anyone at Hilary is interested in expediting the replacement order.
I'm very disappointed with the lack of action and communication from Hillary's. I wish I had thought about what happens if it breaks, as there is no backup way to open/close the blind.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Outstanding Service …

We had exceptional service from Adrian , he was very knowledgeable & friendly & talked about our options in detail . We are thrilled with our blinds which were fitted promptly & to perfection .

October 11, 2025
Rated 5 out of 5 stars

Ilir 118241

Ilir 118241 - Ilir was nothing short of excellent. Fitted me in when his diary was slammed. Worked hard and efficiently and with a smile on his face. Highly highly recommended!!

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Blinds

Aspire was very good from the initial quote to the fitting of the blinds,highly recommend

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Well pleased.

Pleased with the communications, quality of product and service provided by Damson 119986.This is the second time we have used Hillarys and both times we were pleased. Thank you.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

A made to measures that takes the…

A made to measures that takes the hassle out of finding the blinds your want for any room or space.
Satvinder, helped get me the best price for what I needed from my quotation. What more could a customer want!
Appreciate everyone’s help and expertise through out the process.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

No Fuss No Bother

Rita (119446) came to advise on new blinds , very friendly and knowledgeable without being pushy
Made the experience very easy and straightforward

October 13, 2025
Unprompted review

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