Had my blinds fitted today 8th October by Aman Sohal, Advisor Number 118094….. Well he was wonderful pleasant made sure everything was covered before he started did a fantastic job, cleaned all up aft... See more
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Colwick Business Park, Private Road No 2, Colwick, NG4 2JR, Nottingham, United Kingdom
Replied to 98% of negative reviews
Typically replies within 24 hours
Extremely good and seamless service from start to finish. I had shutters fitted and they are perfect. Extremely high quality.
I would highly recommend RainbowSP 1172222, he was a pleasure to meet and we were given all our options clearly. He was very patient and professional thank you so much for your time.
Spencer was a very nice and efficient salesman who left everything in good order
Extremely disappointed with service and communication in particular. Delay after delay. Blinds ordered 13th August and multiple delays due to fabric not available - why was that not known at the time ? Still no blinds and no date for installing them 2 months later. communication appalling emails from different person each time / no continuity or customer focus .
MY 5TH COMPLAINT…. ITS EXHAUSTING HAVING TO KEEP CHASING!
Due to my emails being ignored, for a 5th time and multiple formal complaints with no response, I will continue to highlight my messages until I recieve a response
Hi Stacey and Hillary's team,
I am extremely frustrated at having to follow up repeatedly to get any response.
Please provide a firm confirmation of what is happening and why the installation date has now been postponed for a fourth time, despite your earlier assurance that the cancellation email was sent in error and my follow-up with customer service confirming the appointment was indeed cancelled.
This lack of clarity and repeated delays are unacceptable.
As stated previously, I am requesting additional compensation for this further delay, along with a clear guarantee that the installation will go ahead as scheduled on 21st October.
I look forward to your urgent response.
Had a great experience with Hilary blinds .
Echo 119171 from ordering with him to fitting blinds I would highly recommend.
Also working with us to get the blinds fitted promptly.
Absolutely love the blinds.
Top rated even offered us a extra discount on the original price
We ordered 16 electric blinds from Hillarys, installed on 12 August, but one blind has never worked since day one. The installer said it would work after charging, but it didn’t.
After several calls and even a video inspection confirming the motor was faulty, we were told a replacement was “pending delivery.” Over two months later, and six follow-up calls, nothing has been done, and every follow-up call gets the same excuse.
It’s frustrating that such an expensive installation can be left unresolved for this long. Even worse, when the motor fails, the blind becomes completely stuck, showing a poor design flaw.
This is our customer number ******* if anyone at Hilary is interested in expediting the replacement order.
I'm very disappointed with the lack of action and communication from Hillary's. I wish I had thought about what happens if it breaks, as there is no backup way to open/close the blind.
It was a wonderful experience from measuring to fitting. Thank you Dexter.
We had exceptional service from Adrian , he was very knowledgeable & friendly & talked about our options in detail . We are thrilled with our blinds which were fitted promptly & to perfection .
Ilir 118241 - Ilir was nothing short of excellent. Fitted me in when his diary was slammed. Worked hard and efficiently and with a smile on his face. Highly highly recommended!!
Slow start in fitting the first blind but got better.
Aspire was very good from the initial quote to the fitting of the blinds,highly recommend
Rita (Ad 119446) was amazing and very through! She was really great at explaining all the different aspect with the process of how the curtains would fit our space.
Pleased with the communications, quality of product and service provided by Damson 119986.This is the second time we have used Hillarys and both times we were pleased. Thank you.
Muz was very professional & knowledgable.put my mind too rest with his advice . From start to finish outstanding customer care & advice . Blinds look amazing so well done
Chris was great Good customer service and helpful with my ideas adviser Logan sp (111411)
A made to measures that takes the hassle out of finding the blinds your want for any room or space.
Satvinder, helped get me the best price for what I needed from my quotation. What more could a customer want!
Appreciate everyone’s help and expertise through out the process.
Rita (119446) came to advise on new blinds , very friendly and knowledgeable without being pushy
Made the experience very easy and straightforward
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