🛠️ Claude Code / OpenClaw Skill — Turn support tickets, logs, screenshots into sanitized engineering issue packs. 17 PII redaction patterns, log parsing, stack trace extraction (Python/Java/JS/Go), error code classification, timeline. 客服工单脱敏 | 隐私数据脱敏 | 日志解析 | 堆栈提取 | 错误码分类 | 中英双语Skill | 支持转研发问题包生成器

AI-powered dashboard for monitoring SLA breaches, ticket trends, and support team performance using real-time analytics and automation.

AI-powered dashboard for monitoring SLA breaches, ticket trends, and support team performance using real-time analytics and automation.

Field-tested reference for the most common n8n issues — reproductions, knowledge-base articles, and self-hosting blueprints.

Client‑side HAR inspection tool built for support engineers. Upload a HAR, explore requests, timings, and findings locally with zero data being sent anywhere.

A book and AI-agent skill for humans and their agents, turning AI support from chatbot theater into an operating model.

A Virtual Support Engineering Team for Claude Code A multi-agent support engineering framework for multimedia model with L1, L2, and L3 escalation tiers.

Windows-first PostgreSQL deployment automation for operator-reviewed workstation and small-server installs.

A Bandit-style terminal game for practicing Linux support and incident investigation commands.

Windows PowerShell workaround for ERP updaters that downgrade user TLS settings.

Revived JavaScript learning archive focused on fundamentals, debugging, and support engineering growth.

Lightweight Python tool for monitoring API health and sending early failure alerts via email.

Windows-first PostgreSQL recovery orchestrator for multi-cluster hosts, with bounded retries, crash-recovery monitoring, WAL triage, and persistent state.

AI powered support workflow tool that matches tickets to documentation, drafts responses, and publishes KB articles to Notion via Claude API and Cloudflare Workers.

QA test case simulating AWS Support workflow automation for MFA removal. Includes bug documentation, test cases, and efficiency analysis built from SME-level experience in account security.

Security-oriented monitoring project using Go, Java Quarkus, Kafka, PostgreSQL and Docker to collect and process memory-related events in an event-driven architecture.

Reliability and support engineering lab demonstrating Kafka failure testing, observability-driven triage, runbooks, and automation for distributed data platforms.

AWS incident simulation documenting recovery from loss of MFA access after offboarding failure. Covers IAM investigation, CLI recovery, internal verification, RCA, and preventive measures — based on SME experience in AWS account security.

Windows-first PostgreSQL restore utility for local rebuild and operator-controlled recovery scenarios.

CLI tool that ingests log files, clusters similar events by signature, and ranks the top production issues by frequency and severity. Supports Windows Event Log, syslog, JSON-lines, and plain text.