At this point it’s a scam!
Édit - finally managed to speak to customer service. They were helpful and my issues are being sorted out.
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I ordered boots three weeks ago and the tracking has never updated—the package doesn’t even appear to have shipped. I’ve tried every contact channel multiple times and couldn’t reach a human; the chatbot was no help. More worrying, the Trustpilot review I posted a week ago has since disappeared. Based on my experience, I can’t recommend this company; even the one‑star rating seems generous.
Shame on you vivabarefoot!
Reply from Vivobarefoot
Thank you for your feedback; we're so sorry to hear that you've not received your order, and the tracking hasn't updated! We're very sorry, however from the details on your review we cannot locate your emails and contacts to us, but we'd love to help make this right; please may we kindly ask you to reach out to us via Live Chat or give us a call, so we can locate your order to help get this resolved.
