Simon Moore

We were customers for only about 4 months, and nearly every single box we had had a problem with it. Mainly missing items (recipe cards, ingredients etc.). The icing on the cake came from the skin-on chicken recipe that arrived without the chicken. HelloFresh sent an email to say that there wouldn't be any chicken, but only after the box had been dispatched, so there was no way of selecting an alternative meal. Then, to top it off, most of the accompanying ingredients were missing as well. So basically, we paid for a sachet of herbs. Brilliant.

This fiasco was the last straw, and we cancelled our subscription and went to Gousto instead.

I know I will get the usual copy and paste reply to this review. Don't bother, I'm not interested in you investigating this further. You have more than enough negative reviews on here with similar problems, act on them first.

Signed up for a retro games subscription at the start of February. I had a bit of confusion about when I would receive my first box, but it has arrived now so all good. The selection of games was great, a good variety across a number of systems. All good condition, and the games that are boxed also have manuals. Just waiting on my second box now. Had an email this week to advise it will be delayed, but hopefully it will be worth the wait.

My first order from this site, and I am very happy. Coffee tastes great, delivery was quick. What more could you want?

Good delivery, item arrived when they said it would, and the tracking facility on the website was great. Only downside was that I was required to sign for my item when it arrived. In these CoVid days I wasn't over comfortable touching the device screen that I can guarantee won't have been wiped after being touched by other people.

I have been subscribed to this subscription box for years, and it has never failed to disappoint. Always a good mix of flavours, some unusual, some more traditional, always very good though. I get all my liquid from here, and will continue to do so for the foreseeable future. Keep up the good work.

I've only just signed up, so can't review the actual service received, but the sign up process was quick and easy. I bought through camparethemarket, and the price given was superb. There is a £25 excess for claims under my cover but for the total price paid this is fine. Still cheaper than joining one of the big name providers. Documents sent quickly, and no problems so far.

Always have a quick checkout, great prices and free delivery. A great games service all round. Never have any problems with them.

My item was delivered, and the driver very lightly knocked on the door. By the time I answered the door, which was a maximum of 30 seconds from the very light knock, he was already back in his car and driving off, leaving my parcel on the doorstep. This was not so much of an issue because I was at home that day, although if I hadn't have been home, the parcel would have been left in plain view of a busy main road, opening it up to theft. Honestly, you would think leaving something in a safe place was easy enough, but Hermes really do struggle with this time and time again.

Parcel was left on my doorstep on a busy main road. Courier didn't even knock on the door. Not exactly left in a safe place or with any care.

Quick delivery, great products. No issues with this company.

Quick delivery and everything as described. No issues at all. Thank you.

Quick delivery, item as described. Yet again a faultless transaction. Thanks guys.

Ordered a boredom box and received a box full of great goodies. Thanks a lot, would love to purchase another one.

Quick delivery and product exactly as advertised.

Easy to navigate the website. The purchase price was great, as was the actual process. Quick delivery and great communication. No faults at all.

Perfect item, exactly as described. Quick delivery and great service.

Great communication, very quick delivery. A perfect service, would use again