blu  Reviews 1,060

I love the product, mint in particular. I have a subscription for the past few years which used to be a lot better priced. Originally when they used royal mail the service was perfect and i would re... See more

Missing order over £100 /(UPDATED 15/9 THIS HAS BEEN RESOLVED AND SATISFACTORY ACTION TAKEN SO WILL UPDATE SCORE TO 4 AND WILL KEEP A KEEN EYE ON FUTURE ORDERS IF ANY LET DOWNS WILL PROBABLY TRY OTH... See more

Up until last week, everything has been perfect. But an order got lost somehow and although a replacement sent, still subject to normal despatch and delivery timescales. Think it should have been expe... See more

Although my initial phone contact with the company did not resolve the problem (delayed delivery) my follow up email was answered very quickly and the issue successfully resolved. Thanks to Peggy.

I had to contact customer service about a delivery not received. I got excellent service and the call handler really listened and acted on my concerns. To date I haven’t received the replacement ord... See more

Ordered a number of different flavours and all went well for a couple of months then as one flavour was not available they cancelled the whole order and didn't even bother telling me , avoid this comp... See more

I'm a severely disabled pensioner who is housebound. I have to rely on the internet to make sure that I have food, packages picked up and more. I've been with blu for many, many years and it was blu t... See more

Fast and polite customer service solved my particular problem in a couple of minutes. Very impressed and it reminded me I've picked the right manufacturer to buy my vape equiptment from! Very satisfi... See more

I have been getting pods on subscription and my latest delivery came 2 days quicker than previous orders. Unfortunately my box was 1 pack of pods down, so I emailed and within an hour they were sendi... See more

I like the idea of subscriptions amd discounted price and reminders to check your subscriptions a few days before order date. Dislike the delivery service. It's SO slow!! Blu claims delivery usin... See more

Every time I've ever had to reach out to the customer service team at Blu UK they have been incredibly helpful. They have resolved 3 issues for me with complete transparency, understanding and exempl... See more

Helped by sending out a replacement order after yodel messed up the 1st delivery. It arrived next day, so thank you Blu for being so proactive and helpful. Just wish you didn't have to use yodel as... See more

No problems with subscription, always arrive on time. If you should need to contact Customer service have no fear as their customer service is amazing! Ten out of ten..well done Blu!

Hi Team Blu, I called in earlier regarding a missing package. The issue was resolved straight away with a new order being sent. I really appreciate the quick response and excellent service. Than... See more

Excellent product and choice of POD flavours, price at £6.99/pod though is expensive and not much discount on subscription. Pity they don't provide a refillable Vape device as the POD system is expen... See more

I've been using blu pods for a year now and regularly buy direct from Blu. The customer support has been excellent and delivery is always fast with tracking. Always a discount code too or you can sign... See more

As a subscriber to Blu 2.0 both the product and the customer service is first class. Yes I have had a couple of issues but they have been of my own instigation/ignorance and the customer service team... See more

I have had a subscription with blu since 2021 and I have never had any regrets. Some people say it’s a more expensive way of vaping because you can get cheaper products on the high street. But with bl... See more

I have been using blu e-cigs for nearly10 years but recently I have encountered regular failures when trying to screw the clearomisers to the battery. The reads won't engage so now have a drawer full... See more

Bought a fault pod that was promptly replaced following the clear east advise given

If you want a nice and easy vaping experience then look no further than Blu. With great flavours and top customer service, you can’t go far wrong 🙂

Since changing delivery to Yodel I have found that delivery has gone haywire. There is no next day delivery as blu is proud to tell you, they have taken my money out of my account and I have waited da... See more

Whenever I need to call I'm always treated with respect, patience and honesty. I'm elderly and In still trying to figure out what and how my cell phone is capable of. It's a Google Pixel 5 Pro and so... See more

You have changed the delivery carrier Whistl/yodel and it doesn't give a time slot for appprox delivery delivery takes upto 6 days, otherwise the blu bar products are great as well as some of the blu2... See more

I have bought a few clearomisers from different shops but they wouldnt fit my batteries. I tried to return them but the shops wouldnt accept them. Annoying really for not taking back faulty items. Ho... See more

I contacted Customer service with a query regarding the arrival of my order. Helen, from the Blu Team who dealt with my query was wonderful, very helpful and professional. Helen looked into the query... See more

Always a pleasure dealing with the Blu team. They are always friendly, polite and courteous. Queries and questions are handled very professionally. Good range of products and flavours, delivery is s... See more

I love the products and not just that is a money saver as you cannot compare it to the cigarettes price. Variety of flavours. Intense, like you would a real cigarette. The delivery works very well and... See more

Everything about this company is great. I don’t normally do reviews but the service is great, customer service team are the best I’ve ever dealt with and the products are amazing too.

I had an issue with a stolen delivery. The lady I spoke to when I rang dealt with the issue straight away so effectively & efficiently.

I like the convenience and savings from being able to bulk buy. I get paid on the same day each month, so it would be much better for me to have a "x day of the month" as a frequency option, as I kee... See more

Always great service, easy to contact. They cancelled my last order after one product in bundle out of stock, contacted them and told them I would have happily had a substitute product, overall fab se... See more

The website is always problematic which is not very good for the company when people are trying to buy products. I have no complaints about the product whatsoever.

Simple one word answer - Yodel! The only reason you use them must be they are cheap..Terrible firm to use as your delivery partner.

The customers service I’ve received from Blu has been second to none - they have been amazing.

A great product, very happy customer but a bad one slipped through, I contacted the company and was given a top class service. Top marks

Phoned customer services re my fault vapes, Helen was amazing and very helpful. She had replacements sent out to me free of charge. She was a very lovely person to talk to.

The person I spoke to was very efficient and helpful, and rectified my enquiry very quickly thank you

Took over a week to dispatch an order ordered on 2/9 received on 10/9. I had set up a subscription, I've cancelled that now...

Your customer service is absolutely brilliant. I like the vapes a lot. Good variety of flavours

Fantastic service couldn't ask for a better company there very friendly and fix every problem that you have

Good website. Easy to browse and order. Swift confirmation of order. Have used before, registered and signed in easily.

Our delivery was late and after contacting the customer service we were quickly assured and delivery was prompt thereafter. They even threw in some freebies as compensation for late delivery.

Contacted them recently about a vape that leaked they replaced it and more. Found them to be most helpful.

No issues when corresponding with blu about any topics

I had a problem with the Clearomisers and they sent me a replacement which didn’t arrive so they sent another one and both arrived on same day but they assured me that I was to have both with their co... See more

Very helpful staaf always seem to resolve question with minimal fuss

All my questions I asked were dealt with very quickly.