Want to view or edit an order? You can check order status, track a shipment, view pickup details, edit your shipping or email address, print an invoice and more with online Order Status.
To view or edit your Apple Online Store order, visit online Order Status and log in with your Apple Account and password.
Online Order Status features include:
Don't have an Apple Account? Visit the Your Account help page for more details on how to create an Apple Account. You can view and edit your orders without an Apple Account by logging in with your order number, along with the postal code or email address.
It's easy to check the status of your order! First, visit online Order Status and enter your Apple Account and password.
On the Your Orders page, an order status message displays above each of your items. Order status messages include:
As soon as your item(s) have shipped, we’ll send you a Shipment Notification email that includes your carrier, estimated delivery date and, if available, a carrier tracking number.
You can also view shipping and delivery information in online Order Status. Click Track Shipment and the Shipment Status window will display the item’s estimated delivery date, tracking number and shipping address. If you ordered multiple items, you may have separate tracking information for each item.
For postal deliveries, order status tracking is not available.
To ensure safe delivery, most shipments require a signature on delivery. Refer to the Delivery & Pickup Help page for your options if you are unavailable to provide a signature.
Once your item is available at the Apple Store, we’ll send a Pickup Notification email with the Apple Store location. You can also view the Apple Store location and, if applicable, the pickup contact in online Order Status(Opens in a new window).
In addition to email notifications, you can request updates by text message in checkout.
Once your order ships or is available for pickup, we’ll send you a text message. The text message will include your order number and a link to the tracking or pickup store information. We also send texts on the day of delivery or after your item has been delivered, depending upon your shipping method, country and carrier. You may receive between 1–4 text messages per shipment on your order.
You can edit your mobile phone number at any time by signing into your account and editing the shipment notification preferences for your order. Refer to the Delivery & Pickup help page for more details.
Log in to online Order Status and press the View Orders button to view the items on your most recent order. If an item is “Order Placed" or Order in Progress status, you may be able to edit the item. Visit the Check Order Status section of online Help above for more information on order status messages.
To edit an engraving, find the engraved item on the Your Orders page and click the Edit link in the engraving details.
If your item is Order in Progress status, you may be able to edit your Shipping address on the Your Orders page. Visit the Check Order Status section above for more information on order status messages.
To edit your default billing or shipping address, visit online Order Status and enter your Apple Account and password. Once you log in, click the Edit Account button. This opens the Account page. Go to Account Settings and click the Change default shipping or billing info link. Updates to the default billing or shipping address will only take effect for future orders.
If you didn't receive an Order Acknowledgment, Pickup or Shipment Notification email, we may have an incorrect email address, or the emails are stuck in your spam or junk mail folder. You can update your email address in the Your Orders page.
To edit the email address for your order, log in to online Order Status and click the View Orders button. On the Your Orders page, click the Edit link next to the email address you want to edit. Your updated email address will be displayed on the Your Orders page.
Your updated email address takes effect only for the order you've edited. Future email notifications for this order will be sent to the updated email address.
To edit your default email address on your account, log in to online Order Status and click the Edit Account button. This opens the Account page. Go to Account Settings and click the [edit email] link. Edits to the default email address will only take effect for future orders.
If you need assistance with viewing or editing your order, please contact an Apple Online Store representative at 1800-80-6419.
In addition to email notifications, you can request text message updates in Checkout. We'll text you when your items have shipped. Texts are typically sent between 6:00am and 10:00pm in your time zone.
How to change my text message preferences
You can edit your mobile phone number at any time by logging into your account and editing the Shipment Notification preferences for your order.
If the item(s) on your order are not in Preparing to Ship or Shipped status, you may be able to cancel an item or the entire order online.
To cancel an order or item, visit online Order Status, and click the View Orders button. From the Your Orders page, find the item you want to cancel and click the Cancel items link.
Once you've submitted your cancel request, the status message of the item(s) will read “Cancelled” or “Pickup Cancelled”. You will not be billed for these items.
If you are unable to cancel item(s) online and need to make a return, please review the
Returns & Refunds Help page or call 1800-80-6419.
You can view and print invoices for your item(s) shortly after they have shipped.
To view or print your invoice, log in to online Order Status and click the View Orders button. Click the Print Invoices link on the Your Orders page to get a printable image of your invoice(s). You can also print individual invoices for a particular shipment.
If you need assistance with viewing or printing your invoice, please contact an Apple Store Customer Service at 1800-80-6419.
Thanks for shopping at Apple. We appreciate the fact that you like to buy the cool stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products, whether you’re at Apple Online Store or on the phone with the Apple Contact Center. (To make it visually easier on both of us, we’ll refer to these entities as the “Apple Store” in this policy.)
As with any shopping experience, there are terms and conditions that apply to transactions at an Apple Store. Please note that by placing an order with the Apple Store, you agree to the terms set forth below along with Apple’s Privacy Policy and Website Terms of Use.
We fundamentally believe you will be thrilled with the products you purchase from the Apple Store. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.
For iPhone returns (not purchased in volume), you may return your undamaged iPhone with its included accessories within 14 days from the date you received the product. Here’s the important part: returning your iPhone may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. Please contact your provider for more information.
For any other undamaged product (not purchased in volume), simply return it with the original receipt and original packaging within 14 days from the date you received the product. If the item is returned within this timeframe, we’ll exchange it or offer a refund based upon the original payment method. However, please note that we will only remit refunds to a Malaysia bank account where the name of the bank account holder matches the payor’s name/information. Please also note that we only remit refunds domestically and cannot remit refunds outside of Malaysia. Please note the following:
For complete details on how to return a product purchased at the Apple Store please visit the Returns & Refunds page.
The purchase and use of an iPhone is subject to terms and conditions found at: http://www.apple.com/legal/sla/ and http://www.apple.com/legal/warranty/. In addition, by purchasing an iPhone, you expressly acknowledge that:
Some Apple products utilize wireless services that may incur extra costs and are governed by the terms of a separate agreement between you and your selected wireless service provider. Exchanging a product at the Apple Store does not automatically cancel your wireless service. You are responsible for your wireless service agreement and for any applicable fees associated with your wireless account.
With regards to pricing, Apple reserves the right to change prices for products displayed at/on the Apple Store at any time, and to correct pricing errors that may inadvertently occur. In the event of a pricing error, we will notify you of the error and allow you to either proceed with the transaction at the correct price or cancel your order at no cost to you. Additional information about pricing and sales tax is available on the Payment & Pricing page.
Should Apple reduce its price on any Apple-branded product within 14 calendar days from the date you receive your product, feel free to contact the Apple Contact Center at 1800-80-6419 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact Apple within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events. Price protection is only available for up to 10 units of a particular product. Additionally, we may require that you have the product with you or otherwise have proof of possession when requesting price protection.
Information contained at the Apple Store constitutes an invitation to treat. No such information constitutes an offer by us to supply any products. By placing an order, you make an offer to us to purchase the products you have selected on these terms and conditions. We may or may not accept your offer at our discretion. Once we receive your order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify Apple’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The decision to accept your order is in our sole discretion. Because we want to make sure that we have your product available, we won’t accept your order until we have prepared your product for shipping. In most cases this will be within twenty-four hours for items that are in stock. Apple may, in its sole discretion, refuse or cancel any order and limit order quantity. Apple may require additional qualifying information prior to accepting or processing any order. After you receive our email order confirmation, you can visit Order Status online to check your orders status at anytime. When the order status message shows “Preparing for Shipment”, it means that we have accepted your order.
You may pay for your products by the methods of payment as displayed on the payment section of the Apple Store from time to time. You may be charged upon order placement.
Please review the Shipping & Pickup page to learn about how and when you will receive the products you purchased from the Apple Store. Since the actual delivery of your order can be impacted by many events beyond Apple’s control once it leaves our facilities, Apple cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery. The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time and does not include transit time. Payment processing will not begin until we receive all the information we need and full payment. Apple must receive your payment within 30 minutes after order placement or your order will be cancelled.
As Apple takes care of the dispatch of the products you purchase on the Apple Store, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our warehouse. At this point, you will receive the Shipment Notification Email. If there are any issues with delivery, please contact Apple to resolve.
The Apple Store sells and ships products to end-user customers only. You may not purchase products at the Apple Store for resale, and we reserve the right to refuse or cancel or delay your order if we have reasonable grounds to believe the product is not being purchased by you for end use.
The Apple Store accepts orders from billing addresses within Malaysia. Apple will not ship products purchased at the Apple Store to an address outside of the Malaysia. Apple products are subject to Malaysia and international export control laws and regulations and must be purchased, sold, exported, re-exported, transferred, and used in compliance with such export laws and regulations.
There are more than 35 Apple Online Stores in countries or regions around the globe. The Apple Online Store Malaysia ships only within Malaysia. If you would like to purchase Apple products from outside Malaysia, please see our International Store Directory to find out if an Apple Online Store serves your country or region.
Given the popularity and/or supply constraints of some of our products, Apple may have to limit the number of products available for purchase. Apple reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Apple confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Apple will cancel the order and refund your purchase price in full.
Apple provides a one-year limited manufacturer warranty against defects in materials and workmanship for any new Apple branded product. The applicable warranty terms and conditions can be reviewed at http://apple.com/legal/warranty and are also contained in your Apple hardware box. The Apple One-Year Limited Warranty does not apply to products that are not Apple-branded, even if packaged or sold with Apple products. Non-Apple branded products may have the benefit of a manufacturer's warranty provided by the product manufacturer - please see your product box and literature for details.