You can trade in many Apple devices for a trade-in credit. If your device isn’t eligible for any trade-in value, you can still recycle it with Apple for free.

Yes, engraved Apple products are eligible for trade-in. If the device was engraved by Apple, its trade-in value won’t be impacted. However, third-party engraving may affect your device’s value.

It depends on the device, model, manufacturer, and condition. Answer a few questions accurately, and once we receive the device within the specified time frame and verify its condition, you’ll most likely receive the full amount of the estimated refund.

Keep in mind that we need to receive your trade-in device within 14 days of when you receive your new device, and the condition of your trade-in needs to match what you told us.

Yes, the Apple Trade In programme is available on apple.com/my as well as in all our retail stores.

A Specialist will evaluate your device on the spot, so the trade-in credit you get in the store may differ from the estimated trade-in value you received online if the condition doesn’t match what you described.

On your iPhone, Apple Watch or iPad, go to Settings > General and tap About. On Mac devices, click the  menu and go to About This Mac.

If you’re still unable to locate it, there are a few other ways to find your serial number(Opens in a new window).

You’ll need the serial number to see an accurate trade-in value for your iPhone, iPad, Mac, or Apple Watch.

If you buy an iPhone, iPad, Mac, or Apple Watch and pay in full, your credit will be applied to your original payment method up to the total purchase price after we receive your trade-in device and confirm that the condition matches what you described. If the value of your trade-in was more than the cost of your new device, you’ll receive an Apple Gift Card by email with the remaining amount.

When you pay in part or in full with Apple Gift Card, your credit will be applied to that gift card (up to the amount paid) before any credit is applied to your credit/debit card.

If you buy an iPhone, iPad, Mac, or Apple Watch with a trade-in and choose a monthly payment option, your estimated trade-in credit will be applied directly to the purchase price of your new Apple device. Once we receive your trade-in device and confirm that the condition matches what you described, there’s nothing more you need to do. If it doesn’t match, your original payment method will be charged the difference in value. In that case, we’ll work with you to confirm that you still want to move forward with the trade-in

Generally it takes 2–3 weeks. Your trade-in device needs to be sent to us within 14 days of receiving your new device. The sooner we receive your trade-in, the sooner we can verify its condition and process your credit. It may take 3–5 business days for your credit to be processed.

Your trade-in estimate is valid for 14 days after you receive your new device. It’s important that we receive your trade-in within this time frame to ensure that you get the estimated value.

You don’t have to, but you can always return your packaging boxes, chargers, cables, cases and watch straps, and we will recycle them responsibly. However, if you cancel your trade-in we’ll be unable to return the boxes and accessories to you.

• Here’s how to prepare and package your Apple Watch, iPhone, or Android device (Opens in a new window) .
• Here’s how to prepare and package your iPad (Opens in a new window) .
• Here’s how to prepare and package Mac Portables (Opens in a new window) .
• Here’s how to prepare and package your iMac (Opens in a new window) .
• Here’s how to prepare and package your Mac Pro (Opens in a new window) .
• Here’s how to prepare and package your Mac mini (Opens in a new window) .

• Here’s what to do before you trade in your iPhone, iPad, or iPod touch(Opens in a new window).
• Here’s what to do before you trade in your Mac(Opens in a new window).
• Here’s what to do before you trade in your Apple Watch(Opens in a new window).

To turn off Find My on your Apple device:

1. Tap Settings.
2. Tap iCloud.
3. Sign in with your Apple Account, if necessary.
4. Turn off Find My.

If you don’t have your physical device, you can turn off Find My via iCloud(Opens in a new window).

Once you receive your new device, follow the instructions in the trade-in confirmation email on how to transfer your personal data.

Yes. If you bought a new device online with a trade-in, you can track your status(Opens in a new window) at any time.

If you haven’t dropped off or shipped your device yet, you can cancel your trade-in by simply keeping your device.

If you’ve already sent us your device, the trade-in can’t be cancelled. However, if you receive a lower revised trade-in value after we’ve inspected your device, you can choose to reject it.

If you buy a new device online with a trade-in and return the new device before the trade-in process is complete, your trade-in will be cancelled automatically and we’ll return your trade-in device.

If the condition of your device is different from what you described, we’ll provide a revised value.

If the revised value is lower than the initial estimate, you can either accept or reject it. If you accept it, we’ll continue with the trade-in and the revised amount will be credited to your original payment method (or in some cases, via Apple Store Gift Card). If you reject it, we’ll cancel the trade-in and return your old device.

If the revised value increases, we’ll automatically increase your trade-in credit.

Reach out to one of our Specialists by calling 1800-80-6419.

Yes. Apple Trade In lets you recycle any Apple device at an Apple Store location and on apple.com/my(Opens in a new window) for free. Items accepted for recycling include the device as well as batteries, cables, cases, accessories, monitors, packaging and more. When we receive your device, it will be thoroughly inspected and assessed for reuse or recycling. Whether recycled or reused, all activities relating to the processing of your device will be managed in an environmentally responsible way.

Devices that contain batteries should be packed in compliance with all applicable laws, regulations, and industry best practices, which typically include the guidelines below:

• Do not ship loose batteries.
• Discharge the unit to less than 30%.
• Do not ship electronics that are disassembled into parts.
• Do not ship electronics with swollen, damaged, or defective batteries.
• For whole units, surround the product with at least 2.5 inches of suitable filler material, such as recycled or reused packaging, before placing it inside a corrugated box.
• Ship only one device per box.