Consumer Resources

Metering and Billing

Election of Metered Billing for Multifamily Properties, the Multiple Dwelling Conservation Program, How to Read a Water Meter, approved lists of washing machines and water meters, and forms for residential water survey requests, meter installation reimbursement, refund or credit application, customer registration, a water meter permit application (for licensed plumbers), and exemption from water and sewer charges. Go

Lien Sale

Information on the intent to sell liens for properties with delinquent water and sewer charges. Go

Water Board

Public information regarding water and wastewater rates and the rate schedule, regulations governing the termination of water and sewer services because of nonpayment, and policy resolutions. Go

Grease Disposal Tips

Guidelines to help keep our sewer system running properly and avoid service disruptions. Go

Protect Your Water Meter and Pipes from Freezing

Most water meters and pipes are in basements, crawl spaces, and other unheated areas, where cold winter temperatures could cause them to freeze. Homeowners are responsible for protecting meters and pipes from freezing. Go

Annual Water Supply Statement

The Annual Water Supply Statement describing the New York City Water Supply and the quality of its water. Go to Water Supply

How Can I Save Water?

Save hundreds of gallons a week by following these water saving tips. Go to How Can I Save Water?

For water and sewer billing inquiries contact:

The Bureau of Customer Services
(718) 595 - 7000


To pay your water and sewer bill, please send payment to:

NYC Water Board
PO BOX 410, Church Street Station
New York, NY 10008-0410
(Make check payable to: NYC Water Board)