Plan your device management migration

A device management service is an essential component to remotely manage and secure Apple devices. Organization-owned devices can automatically enroll in a device management service as part of the Setup Assistant process after unboxing the device, powering it on, and connecting it to a network. The current reenrollment of organization-owned devices in another device management service requires a full erase of the device or a complex manual process.

Organizations may have a need to reenroll devices in a device management service for many reasons, such as:

  • Moving from an on-premises to a cloud-based device management service.

  • Moving devices into a single device management service when acquiring another company.

  • Migrating from one device management service to one from a different developer.

Migration stages

Migration includes the following stages:

  • Documenting the current device management service environment and its dependencies

  • Gathering any necessary certificates, user names, and passwords

  • Setting up the new device management service and configuring it to work with Apple services

  • Re-creating the enrollment profile and all configuration profiles and payloads

  • Testing the migration on various device types

  • Beginning an IT-managed, user-based, or combo migration

Collect the information you need

Migrating from one device management service (regardless of enrollment method) to another often involves certificates, tokens, and interaction and integration with other Apple services, such as the Apple Push Notification service (APNs), Apple School Manager, and Apple Business. Be sure to collect this information before you migrate any devices.

Involve the teams you need

In some cases, more than one person participates in managing Apple devices using the device management service in your organization. This may involve the following teams:

  • Apple service management: A user with the proper permissions in Apple School Manager or Apple Business and access to the Apple Push Notification service (APNs).

  • Security: Certificates (including the APNs certificate) and identity configurations.

  • Network: Wi-Fi credentials, managing the organization’s firewall.

  • App dispersement: This may include in-house proprietary apps, managed apps, Custom Apps, unlisted apps, and Content Managers.

  • User support and documentation: Call centers, help desks, and documentation for the staff and end users.

Published Date: April 21, 2022
See alsoIntro to device management profilesConfigure your network for device managementConfigure devices to work with APNsIntro to content distribution for Apple devices
Morty Proxy This is a proxified and sanitized view of the page, visit original site.
Helpful?
Character limit: 250
Maximum character limit is 250.
Thanks for your feedback.
Morty Proxy This is a proxified and sanitized view of the page, visit original site.