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<?php
/*********************************************************************
open.php
New tickets handle.
Peter Rotich <peter@osticket.com>
Copyright (c) 2006-2013 osTicket
http://www.osticket.com
Released under the GNU General Public License WITHOUT ANY WARRANTY.
See LICENSE.TXT for details.
vim: expandtab sw=4 ts=4 sts=4:
**********************************************************************/
require('client.inc.php');
define('SOURCE','Web'); //Ticket source.
$ticket = null;
$errors=array();
if ($_POST) {
$vars = $_POST;
$vars['deptId']=$vars['emailId']=0; //Just Making sure we don't accept crap...only topicId is expected.
if ($thisclient) {
$vars['uid']=$thisclient->getId();
} elseif($cfg->isCaptchaEnabled()) {
if(!$_POST['captcha'])
$errors['captcha']=__('Enter text shown on the image');
elseif(strcmp($_SESSION['captcha'], md5(strtoupper($_POST['captcha']))))
$errors['captcha']=sprintf('%s - %s', __('Invalid'), __('Please try again!'));
}
$tform = TicketForm::objects()->one()->getForm($vars);
$messageField = $tform->getField('message');
$attachments = $messageField->getWidget()->getAttachments();
if (!$errors) {
$vars['message'] = $messageField->getClean();
if ($messageField->isAttachmentsEnabled())
$vars['files'] = $attachments->getFiles();
}
// Drop the draft.. If there are validation errors, the content
// submitted will be displayed back to the user
Draft::deleteForNamespace('ticket.client.'.substr(session_id(), -12));
//Ticket::create...checks for errors..
if(($ticket=Ticket::create($vars, $errors, SOURCE))){
$msg=__('Support ticket request created');
// Drop session-backed form data
unset($_SESSION[':form-data']);
//Logged in...simply view the newly created ticket.
if ($thisclient && $thisclient->isValid()) {
// Regenerate session id
$thisclient->regenerateSession();
@header('Location: tickets.php?id='.$ticket->getId());
} else
$ost->getCSRF()->rotate();
}else{
$errors['err'] = $errors['err'] ?: sprintf('%s %s',
__('Unable to create a ticket.'),
__('Correct any errors below and try again.'));
}
}
//page
$nav->setActiveNav('new');
if ($cfg->isClientLoginRequired()) {
if ($cfg->getClientRegistrationMode() == 'disabled') {
Http::redirect('view.php');
}
elseif (!$thisclient) {
require_once 'secure.inc.php';
}
elseif ($thisclient->isGuest()) {
require_once 'login.php';
exit();
}
}
require(CLIENTINC_DIR.'header.inc.php');
if ($ticket
&& (
(($topic = $ticket->getTopic()) && ($page = $topic->getPage()))
|| ($page = $cfg->getThankYouPage())
)
) {
// Thank the user and promise speedy resolution!
echo Format::viewableImages(
$ticket->replaceVars(
$page->getLocalBody()
),
['type' => 'P']
);
}
else {
require(CLIENTINC_DIR.'open.inc.php');
}
require(CLIENTINC_DIR.'footer.inc.php');
?>