call-analytics

An Amazon Transcribe demo to produce a Microsoft Word document containing the turn-by-turn transcription of the audio. This will include additional metadata depending upon the options selected, such as caller sentiment, category identification and issue detection

Rich Communication services (RCS) integration with Enterprise Unified Communicator on sipml5 (webRTC)

Model Context Protocol (MCP) server for the CallRail REST API v3 — query calls, form submissions, transcripts, and more from Claude Code, Claude Desktop, Cursor, or any MCP client.

AI quality assurance for sales calls

A comprehensive accelerator to help you build a modern contact center solution using Azure Communication Service.

Скрипт не принимает excel файлы и работает только с БД (диапазоны дат лидов можно настроить в таблице mySQL "call_calculation"). Покажет насколько быстро сотрудники колл-центра или ТТ отвечают на звонки клиентов и перезванивают ли.

Automate Exotel IVR calling reports with Google Sheets + Apps Script. Auto-aggregates raw call data, builds branded dashboards, and emails Weekly/Monthly reports on schedule — zero cost, zero servers.

Call Quality Analyzer a Python tool that extracts audio from YouTube calls, transcribes speech, and analyzes talk-time ratio, question count, monologue length, and sentiment using Hugging Face Transformers. Built in Google Colab.

中文开源、自部署的电话外呼系统 / SIM 外呼 CRM，支持客户资料管理、批次导入、坐席分配、Android 双卡拨号和通话统计。

Local-first call analytics platform with shared pipeline, pilot-ready API/UI, saved-result history, and on-prem deployment paths

AI Call Analytics — on-prem call scoring engine (ASR → checklist → dashboard)

Public showcase of CallPulse AI platform (sanitized sandbox)

AI call auditing SaaS for transcription, quality scoring, review workflows, analytics dashboards, and call-center performance insights.

AI sales call scoring + CRM: FolderSync to Google Drive to Apps Script to Gemini LLM. Auto-scores 10 salespeople, flags coaching needs, boss dashboard.

Open-source conversation intelligence and evidence-backed call scoring powered by LangGraph.

Support call transcripts → a validated 40-field record, with per-field confidence routed to human review, a cost ceiling checked before work is done, and a promotion gate a weak extractor cannot pass. Offline and keyless.

Production-grade LLM pipeline: extracts 70+ KPIs from telecom call transcripts via Groq / Llama 3.3 70B, with batch orchestration, checkpoint/resume, QA audit, and Streamlit executive dashboard.

Production-oriented multilingual call intelligence evaluator for emotional tone, background noise, overlap, silence, and evidence-first batch review.

Tenfold (a LivePerson company) is a computer-telephony integration (CTI) platform — marketed as the "Customer Experience Cloud" — that connects phone systems and contact-center platforms with CRM and support systems.

AI-Powered Customer Support Call Analysis, QA & Compliance.