A PHP package for calculating & tracking the Service Level Agreement completion timings.
- 🕚 Easy schedule building
‼️ Defined breaches- 🏝 Holiday & Paused Durations
You can install the sla-timer via composer:
composer require sifex/sla-timerThe best place to get started with SLA timer is to head over to the ✨ SLA Timer Getting Started Documentation.
To create a new SLA Timer, we can start by defining our SLA Schedule:
require 'vendor/autoload.php';
use Sifex\SlaTimer\SLA;
use Sifex\SlaTimer\SLABreach;
use Sifex\SlaTimer\SLASchedule;
/**
* Create a new SLA between 9am and 5:30pm weekdays
*/
$sla = SLA::fromSchedule(
SLASchedule::create()->from('09:00:00')->to('17:30:00')
->onWeekdays()
);We can define out breaches by calling the addBreaches method on our SLA
/**
* Define two breaches, one at 24 hours, and the next at 100 hours
*/
$sla->addBreaches([
new SLABreach('First Response', '24h'),
new SLABreach('Resolution', '100h'),
]);Now that our SLA Schedule and SLA Breaches are defined, all we have to do is give our subject "creation time" – or our SLA start time – to either the status method, or the duration method.
// Given the time now is 14:00:00 29-07-2022
$status = $sla->status('05:35:40 25-07-2022'); // SLAStatus
$status->breaches; // [SLABreach] [0: { First Response } ]
$duration = $sla->duration('05:35:40 25-07-2022'); // CarbonInterval
$duration->forHumans(); // 1 day 15 hourscomposer testPlease see CONTRIBUTING for details.
The MIT License (MIT). Please see License File for more information.