Technical Support Engineer @ Redis
Day-to-day, I troubleshoot complex production issues—like latency spikes, memory fragmentation, and cluster failovers—for environments running Redis Enterprise and Redis Cloud. My work bridges the gap between customer infrastructure and deep, systems-level debugging across cloud and Kubernetes environments.
You can read about my deep dives into systems debugging, network timeouts, and infrastructure on my technical blog: Packet Guide.
- Core Infrastructure: Redis, Distributed Systems, Linux, TCP/IP Networking
- Languages: Go, Python, Bash
- Observability & Telemetry: Prometheus, Grafana
- Cloud & Orchestration: Kubernetes, Docker, Azure / AWS basics
- Previous Experience: Enterprise DDI (DNS, DHCP, IPAM) SaaS support
- 🎓 Humber College (2023 - 2025) – Ontario Graduate Certificate in Information Technology Solutions
- 💼 Previously: Enterprise Technical Support Engineer (SaaS & DDI)



