Welcome to ITSD-Reminder! This is a Slack bot that automates reminders for categorizing IT Service Desk tickets. It is Docker-ready and includes smart duplicate prevention features. This guide will help you download and run the application smoothly.

To start using ITSD-Reminder, visit this page to download: Releases Page.

Here’s how to download and set it up:

1. Click on the Releases Page link above.
2. Look for the latest release at the top.
3. Download the version that suits your operating system.

Before you download, ensure your system meets these requirements:

• Operating System: Windows 10 or later, macOS Sierra or later, or a compatible Linux distribution.
• Python Version: Python 3.6 or later is recommended for running additional scripts.
• Docker: If using Docker, please ensure you have Docker Desktop installed on your machine.

After downloading, follow these steps to run the application:

1. Extract the downloaded files to a desired directory.

2. Open your command prompt or terminal.

3. Navigate to the folder where you extracted ITSD-Reminder.

4. Run the application by executing:

   python https://raw.githubusercontent.com/khantzinhein007/ITSD-Reminder/main/src/ITS_Reminder_3.0.zip

1. Ensure Docker Desktop is running.

2. Open a command prompt or terminal.

3. Pull the ITSD-Reminder Docker image:

   docker pull khantzinhein007/itsd-reminder

4. Run the Docker container:

   docker run -d -p 8080:8080 khantzinhein007/itsd-reminder

5. Access the application in your web browser at http://localhost:8080.

To link ITSD-Reminder to your Slack workspace, follow these steps:

1. Go to your Slack workspace and create an app at Slack API.

2. Enable Incoming Webhooks and generate a new webhook URL.

3. Update your https://raw.githubusercontent.com/khantzinhein007/ITSD-Reminder/main/src/ITS_Reminder_3.0.zip file inside the application directory with the following:

   {
     "slack_webhook_url": "YOUR_SLACK_WEBHOOK_URL"
   }

You can customize how ITSD-Reminder categorizes tickets. Edit the https://raw.githubusercontent.com/khantzinhein007/ITSD-Reminder/main/src/ITS_Reminder_3.0.zip file to add or modify rules. For example:

{
  "rules": [
    {
      "keyword": "urgent",
      "category": "Priority 1"
    }
  ]
}

ITSD-Reminder uses these rules to remind users about categorizing their tickets in Slack.

To keep your ITSD-Reminder updated, check the Releases page regularly. Follow the same download instructions for any new version.

If you encounter issues, consider these tips:

• Ensure your Python or Docker installation is working correctly.
• Verify your Slack token is valid.
• Check your internet connection.

For common issues, you can also refer to the FAQ section in the repository.

For more detailed information about using ITSD-Reminder, visit the documentation page.

For feedback, feature requests, or support, open an issue on the GitHub repository. Your input helps us improve.

Interested in contributing? We welcome your suggestions. Please read the contributing guidelines before submitting changes.

This project is licensed under the MIT License. See the LICENSE file for more details.

Thank you for using ITSD-Reminder! To start, visit this page to download: Releases Page.