Hi,

I was playing with this bot and wonderd if it was possible to add a 'ticket' command in the ack style. or as a extra question to the ack command do you want a ticket?

It would be great to call a python script with a name like send_ticket.py with arguments: host service state

the first argument would be the subject
the second and third arguments would be the description like:
f"Service: {var1} State: {var2}"

With that we can send it towards Fresh service. We don't want Icinga to do this as it would just be creating too many tickets.

Help would be appreciated. Or if it could become a feature out of the box would just be superb!
I can imagine adding every ticket sollotion in the world would be too much to ask but this way users could implement it really easy themselfs in the send_ticket.py and setting a ini value to enable this feature