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Richarshli/customer-complaint-tracker

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Customer Complaint Tracker

A beginner-friendly web application that tracks customer complaints, priority levels, status updates, and resolution notes.

Purpose

This project demonstrates a basic customer service workflow for documenting and managing complaints. It helps organize complaints by customer name, complaint type, priority, status, and notes.

Features

  • Add customer complaints
  • Track complaint type
  • Assign priority levels
  • Track complaint status
  • Add resolution or follow-up notes
  • View complaints in a table
  • Beginner-friendly HTML, CSS, and JavaScript project

Skills Demonstrated

  • Customer Service
  • Complaint Management
  • Documentation
  • Escalation Awareness
  • Data Entry
  • HTML
  • CSS
  • JavaScript
  • Front-End Development
  • GitHub Portfolio Development

Files

  • index.html - Main web page
  • style.css - Styling and layout
  • script.js - Complaint tracker functionality

Example Use Case

A customer service representative can enter a complaint, assign a priority, track the status, and document important details for follow-up or escalation.

Important Note

This project is for educational and portfolio purposes only. Do not enter real customer information or confidential company data.

Future Improvements

  • Add delete button
  • Add edit button
  • Add search and filter options
  • Add local storage
  • Add export to CSV
  • Add assigned representative field
  • Add date received field
  • Add resolution date field

License

MIT License

About

A simple web app that tracks customer complaints, priority levels, status, and resolution notes.

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