👤 Andy Truong
Hey, I'm Andy. A Management Information Systems graduate from UMass Lowell focused on IT helpdesk and infrastructure. Okta certified across user management, AD integration, and MFA, and currently preparing for CompTIA A+ while documenting real helpdesk scenarios through homelab case studies.
📋 Skills & Expertise
Infrastructure & Virtualization: VirtualBox | Docker | VLANs | VPN | DNS/DHCP
Systems Administration: Windows & Linux Administration | Active Directory | User/Group Management | Intune (MDM) | Entra ID | Okta (MFA/SSO)
Support & Tools: Remote Access (SSH) | TeamViewer | PC Assembly & Troubleshooting
Ticketing: Peppermint | Jira
🎓 Certifications · View on Credly
Earned (Okta): Manage Users and Groups | Integrate with Active Directory | Implement MFA with Okta
In Progress: CompTIA A+
💼 Featured Work
Active Directory Lab — Domain controller, DNS, user provisioning, and domain join troubleshooting in a VirtualBox environment. Includes a full onboarding scenario with screenshots and a network diagram.
Intune Helpdesk Case Study — Help desk case study simulating a real Intune MDM scenario: device enrollment, compliance policy enforcement, Conditional Access blocking, and full ticket remediation for a Windows endpoint.
Peppermint Helpdesk Ticketing Lab — Helpdesk ticketing lab documenting a shared drive access issue from intake to closure. Covers ticket triage, AD security group misconfiguration, root cause analysis, and resolution documentation.
Jira Helpdesk Ticketing Lab — Help desk ticketing lab simulating a real IT support queue with ticket lifecycle, workflows, and common IT scenarios.
🔗 Get In Touch
Open to opportunities in IT support, infrastructure, and helpdesk roles. Let's connect!
📧 atruongboston@gmail.com | 💻 LinkedIn | 🐙 GitHub | 🌐 Website