At ServiceNow Knowledge in Las Vegas, the company made a number of product and ecosystem announcements with a common underlying theme: control over chaos. Here's my take on last week's event.
A big AI mess is coming in the enterprise. And ServiceNow has positioned itself with a platform that can handle that mess when the problem lands with the CIO to fix it.
ServiceNow's EMEA customers - spanning government, manufacturing, retail and energy - share how they are moving AI and automation from pilot to production at scale, and what it actually takes to get there.
ServiceNow CEO Bill McDermott argues that governance is the real barrier to enterprise AI adoption, and that ServiceNow's platform, bolstered by its Veza, Armis and Moveworks acquisitions, is uniquely positioned to deliver the deterministic, predictable outcomes enterprises need to trust autonomous AI at scale.
Standard Chartered, Hitachi Energy and the State of Hawaii share how they are putting ServiceNow to work in production - and why governing AI agents, not building them, is now the harder problem.
Vantage Towers CDO Tobias Steinig explains how the company built a ServiceNow-based landlord relationship platform across eight European markets - and why he measures its success by friction per outcome rather than speed or cost.
Kicking off the event this week with his main stage keynote, CEO Bill McDermott warned about the AI blind spot facing enterprises today - offering his vision for why the ServiceNow platform protects buyers from agentic chaos.
ServiceNow's Knowledge 2026 announcements - an expanded AI Control Tower, a broader Autonomous Workforce and the debut of Autonomous Security & Risk - show how its recent acquisitions of Armis, Veza and Traceloop are beginning to cohere into a platform built around governing enterprise AI at scale.
Everyone’s eyes are on an AI future, but a quick look at ServiceNow’s history helps us to better understand where it’s headed.
ServiceNow's Bhavin Shah argues agentic AI only delivers when it's embedded in the workflow engine and governed by enterprise policy — not bolted on as another portal.
