Partner: Certinia

Professional services built its tech stack for timesheets - AI changed the rules This article is sponsored by:

Certinia's Robert Cesafsky on how agentic AI is exposing a massive, costly flaw in patchwork IT architecture. Here’s the urgent shift needed to ensure your operational scalability is a success.

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Turning AI pilots into measurable ROI and professional services growth This article is sponsored by:

Certinia's Sridhar Parameshwaran on how AI-first professional services organizations are running more projects, and the three KPIs that measure whether it's working.

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How to build an AI-first firm that wins the next decade This article is sponsored by:

AI-native services firms are already running 3-4x more projects than their competitors with the same headcount. Certinia's Prasad Sulur breaks down what it takes to build the operating model, talent base, and asset stack that lets a professional services firm compete in this new environment.

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AI cannot fix a broken data foundation — and most services firms have one This article is sponsored by:

Certinia's Raju Malhotra argues that most professional services firms are investing in AI before they have fixed the data problems underneath it. Here is why that is backwards and what to do instead.

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A CEO's playbook for mastering the AI shift in services businesses This article is sponsored by:

As services organizations grapple with Artificial Intelligence (AI), DJ Paoni, CEO of Certinia, speaks with Jay Laabs, CEO of its customer Spaulding Ridge, about the leadership, data, and culture shifts needed to turn AI hype into real business outcomes.

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The modern CSM is a chameleon - can any human truly master their many roles? This article is sponsored by:

Customer Success Managers have it rough. We ask them to be like chameleons, constantly changing colors to suit every situation. Kate Alger of Certinia asks, can one person master the many roles of the modern CSM? Yes, but not alone.

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Operationalizing Customer Success - how to build a successful and sustainable CS organization This article is sponsored by:

Todd Kisaberth of Certinia explores how to operationalize Customer Success by breaking down silos and integrating CS principles to deliver consistent value and boost long-term customer loyalty.

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Why you need a Customer Success department to amp up value across the customer journey This article is sponsored by:

Certinia's Todd Kisaberth makes the case for a Customer Success team - with four clear reasons why.

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The 8 principles for success in the 'Services Era' This article is sponsored by:

The shift from selling products to offering services has transformed industries globally. Certinia CEO DJ Paoni breaks down the eight key principles businesses need to embrace to thrive in the Services Era.

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As the ‘Uncertainty Era’ looms over PSOs, growth is good but efficiency is the key to survival This article is sponsored by:

Professional Services Organizations are facing an uncertain era - but research points to actions that can provide stability. Certinia's Andy Campbell drills down into the data findings.

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What keeps customer success leaders up at night - and how they can get some sleep This article is sponsored by:

The path to customer success isn't a smooth one. For business leaders losing sleep over ways to maintain consumer loyalty, Certinia's Kate Alger has three important questions...

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Building the path to customer-centricity - three stepping stones for sales and finance This article is sponsored by:

The focus for customer-centricity has to be alignment on shared goals and data. Certinia's Ravi Narula shares three steps to get there.

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Knowledge is power - the need for certainty in today’s service businesses This article is sponsored by:

Scott Brown of Certinia argues for a single source of certainty - and details the power of knowledge from running Services-as-a-Business.

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