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    Samsung

    Repair Services

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    Repair Services
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    Request a Repair

    Use your Samsung Account to manage your repair requests in a few easy steps.
    Let’s start
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    Find a Service Center

    Search for a local Samsung support center and drop by or call for an appointment.
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    Check Repair Status

    Have a repair in progress? Check the status of your repair.
    Check repair status
    • Samsung repair services

    Choose a product

    Let us plan the best approach for your repair.

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    Samsung repair services

    Good news! You are eligible for in-home service.

    In-home

    Schedule a visit with a Samsung-Certified-Pro to diagnose and repair your home appliance.

    What to expect

    Request Service
    Answer a few questions about the issue your product so that we can arrange for the right technician with the right parts.
    Confirm
    A Samsung Certified Technician will call you within 2 business days to confirm your appointment time.
    Repair
    Your technician will assist in diagnosing,troubleshooting and/or repairing your issue.

    Potential Free repair

    This product may be eligible for a one-time free repair. click continue to check your eligibility and set up a repair by phone call.

    Call required

    Please follow up your repair request with our authorized service center-Total Tech Solution. Phone Number:201–672-9501
    Call 201-672-9501

    Warranty expired

    The product warranty has expired. If you choose to continue, out-of-pocket costs will apply.
    Validate warranty Continue

    COVID-19 notice

    The health and safety of our employees, service providers and consumers is our first priority. Please review the below questions, answering No or Yes will be applied for all.

    • Do you, or does anyone else in your residence, currently have COVID-19?
    • Have you, or has anyone else in your residence, had close contact in the last 14 days with a confirmed case of COVID-19?
    • Are you, or is anyone else in your residence, currently awaiting the results of a test for COVID-19?
    • Have you, or has anyone else in your residence, had close contact in the last 14 days with a person who is currently awaiting the results of a test for COVID-19?
    • Are you, or is anyone else in your residence, currently experiencing symptoms of COVID-19? A list of symptoms associated with COVID-19 can be found at the following link to the U.S. Centers for Disease Control’s website.

    It appears your product has been refurbished by an organization other than Samsung. We will be unable to provide repairs and suggest you contact the place of purchase
    To further assist with your repair request, please call us at 1-800-SAMSUNG or schedule a callwith a Samsung Pro.
    Your Service Details (Mail In)


    Customer Contact
    Mobile:
    Email:
    Product Information
    Model Number:
    Status
    Warranty
    Manufacture Warranty valid
    through: Date not available
    Service Request Number
    Customer Unit Receive Date
    Date not available
    Expected repair date
    Date not available
    Ship Date
    Date not available
    Repair Completed Date
    Date not available
    Tracking Number (to Samsung)
    Model Number:
    Carrier Name
    Tracking Number (from
    Samsung)
    Your Service Details (In Home)


    Appoinment Date
    Service Request Number
    Product Information
    N/A
    Warranty
    Warranty Unknown

    COVID-19 notice

    Due to the health concerns of our Service technicians, you will need to revisit after 14 days to request service. We apologize for any inconvenience.

    You are being redirected

    You are leaving Samsung.com and being redirected to our partner’s website to proceed with your request. If the site doesn’t appear in a few moments, please click the button below.
    Visit the website

    Enter your IMEI number

    IMEI number

    IMEI number is a 15 digit code.

    Find your IMEI number

    Let’s chat

    Let us guide you through your registration.

    Chat now
    Register
    X

    How do I find my IMEI number?

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    Alternate ways for finding IMEI

    • The back of your device: If you have a removable battery, look under or below the battery for the phone's IMEI or serial number.
    • The packaging: The original box may pst the device's full IMEI and serial number.
    • Your carrier's website: Your account details may pst the device's IMEI and serial number.
    • Bill of sale: Review your sales receipt or contract for your device's IMEI and serial number.
    • Samsung Members: If you have a Samsung account and the Samsung Members app installed, the serial number stored in Samsung Members is actually your phone or tablet's IMEI number.
    • Dial *#06# on the phone: It will display the IMEI and serial number.

    Enter your serial number

    Serial number

    Your serial number is a 11 digit code.

    Find your Serial number

    Let’s chat

    Let us guide you through your registration.

    Chat now
    Continue

    Confirm your information

    Your serial number

    Serial number

    Let’s chat

    Let us guide you through your registration.

    Chat now

    What's your model code

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      Unable to validate your model code. Please check for typos or missing characters.

      Find your model code
      Complete registration Go to My Products
      We are unable to validate your information. Please try again.

      Let’s chat

      Let us guide you through your registration.

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      Confirm your information

      Model code:

      Enter the last digit of your serial number

      Serial number

      Complete registration Go to My Products

      Opt in for Care Text Messaging

      Care Text messaging updates

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      Receive personalized Care messages about your product that include how to get the most out of your product, warranty updates, service information, and more.

      Mobile phone number*

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      *By submitting your phone number, you agree to receive automated text messages about your product. Consent is not a condition of any purchase. Reply HELP for help and End Journey to cancel. Message frequency varies. Messaging and data rates may apply. View Terms & Privacy

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      How do I find my IMEI number?

      Alt text

      Alternate ways for finding IMEI

      • The back of your device: If you have a removable battery, look under or below the battery for the phone's IMEI or serial number.
      • The packaging: The original box may pst the device's full IMEI and serial number.
      • Your carrier's website: Your account details may pst the device's IMEI and serial number.
      • Bill of sale: Review your sales receipt or contract for your device's IMEI and serial number.
      • Samsung Members: If you have a Samsung account and the Samsung Members app installed, the serial number stored in Samsung Members is actually your phone or tablet's IMEI number.
      • Dial *#06# on the phone: It will display the IMEI and serial number.

      You have successfully added your product

      Continue Service Request

      Service is not available

      Service is not available for this product based on your current location. Please contact the support team in the country that this product was purchased in.

      Don’t see a product you need service for?

      Potential Free repair

      This product may be eligible for a one-time free repair. click continue to check your eligibility and set up a repair by phone call.
      To further assist with your repair request, please call us at 1-800-SAMSUNG or schedule a callwith a Samsung Pro.

      Call required

      Please follow up your repair request with our authorized service center-Total Tech Solution. Phone Number:201–672-9501
      Call 201-672-9501

      COVID-19 notice

      The health and safety of our employees, service providers and consumers is our first priority. Please review the below questions, answering No or Yes will be applied for all.

      • Do you, or does anyone else in your residence, currently have COVID-19?
      • Have you, or has anyone else in your residence, had close contact in the last 14 days with a confirmed case of COVID-19?
      • Are you, or is anyone else in your residence, currently awaiting the results of a test for COVID-19?
      • Have you, or has anyone else in your residence, had close contact in the last 14 days with a person who is currently awaiting the results of a test for COVID-19?
      • Are you, or is anyone else in your residence, currently experiencing symptoms of COVID-19? A list of symptoms associated with COVID-19 can be found at the following link to the U.S. Centers for Disease Control’s website.

      COVID-19 notice

      Due to the health concerns of our Service technicians, you will need to revisit after 14 days to request service. We apologize for any inconvenience.

      It appears your product has been refurbished by an organization other than Samsung. We will be unable to provide repairs and suggest you contact the place of purchase

      Benefits of Pro Repair Service

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      Request a Repair

      Sign into your Samsung Account to begin enjoying many benefits including managing your repair requests.

      Let's start
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      Certified Technicians

      A certified technician will diagnose and repair your product.

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      90-day Warranty

      Experience more confidence with a 90-day repair warranty.2

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      Guaranteed Repairs

      Samsung certified experts deliver authorized repair services.

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      Genuine Parts

      Your product will be repaired using Samsung genuine parts.

      Find a Service Center

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      Fastest Samsung Service options

      Search for a local Samsung support center and drop by or call for an appointment.

      Start search
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      Certified Technicians

      A certified technician will diagnose and repair your product.

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      Phones, Tablet & Wearable

      Our technicians are ready to help.

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      Home Appliance

      Locate a Samsung-Certified Pro to diagnose and repair your appliance.

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      Television

      Samsung has a large network of TV repair technicians.

      Check Repair Status

      Enter your service request and phone number to check the status of your repair.

      1
      Required. Service numbers are 10 digits. Letters do not apply.
      2
      Required. Ex: 000-000-0000
      Check status
      No service request found.
      Please check the service request number or phone number.
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      Your Service Details

      Customer Contact

      Mobile:

      Email:

      Product Information

      Model Number:

      Status

      Warranty

      Service Request Number

      Customer Unit Receive Date

      Expected Repair Date

      Ship Date

      Repair Completed Date

      Tracking Number (to Samsung)

      Carrier Name

      Tracking Number (from Samsung)

      Commonly asked questions

      How much will my repair cost?

      The specifics of your repair cost will vary based upon your diagnosis, warranty status, and repair-type selected. However, phone screen replacements, commonly the best solution for cracked Galaxy phone screens, have set prices at Samsung Repair locations. Find your device’s approximate screen replacement cost here

      What information do I need before beginning my repair request?

      It is always helpful to have your product model, serial number, or IMEI (the unique identifying used for mobile phones) before beginning your repair. Click here to learn how to find yours.

      Do I need a Samsung Account to start a repair request?

      Signing in to or creating your own Samsung Account is the best way to create a repair request so that you can receive our highest-level of personalized service.

      My product is working fine, but I am missing a part. What can I do?

      Shopping on Samsung Parts , an authorized distributor of Samsung parts and accessories, may provide you with what you need.

      How do I update or check my warranty status?

      You can check your warranty status by signing into your Samsung Account on the top right of the page. Once you are signed in, look under 'My Products' to see the status of all your registered products. If we have an incorrect warranty date, just click 'Review Warranty' and upload proof of purchase and we can update your status.

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      Contact Samsung Support

      Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
      Get support
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      Call or Text Us Give us a call
      How can we help you?
      1-800-SAMSUNG 1-800-SAMSUNG
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      • Mobile 8 AM - 9 PM EST Mon - Fri 8 AM - 6 PM EST Sat - Sun
      • Home Electronics & Appliance 8 AM - 9 PM EST Mon - Fri 8 AM - 6 PM EST Sat - Sun
      • IT/Computing 8 AM - 9 PM EST Mon - Fri 8 AM - 6 PM EST Sat - Sun
      • Text Support 24 hours a day 7 days a week
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      ⌂ Standard Limited Warranty applies: http://www.samsung.com/us/Legal/Phone-HSGuide/# Section 2: Standard Limited Warranty. .

       

      *Out-of-warranty transparent pricing is only available on samsung.com/support for Home Appliances. It is not available for mobile devices.

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