Privacy Policy

1Information We Collect

We collect information to provide a seamless experience. This includes:

• Identity Data:Name, Email address, and Profile picture — provided when you sign up with Email/Password, Google, or Apple sign-in.
• Financial Data:bKash/Nagad numbers for withdrawals. Note: We do NOT store credit card numbers; these are handled securely by our payment partners (SSLCOMMERZ).
• Transaction Data:Details of payments to and from you, including transaction IDs and timestamps.
• Technical Data:IP address, browser type, and device information for security and analytics.
• App Data (mobile only):A push-notification token so we can alert you about payments you receive, and photos you explicitly choose when setting a profile picture or saving your QR code. Notifications can be turned off anytime in the app or your device settings.

2How We Use Your Data

We use your data strictly to operate SupportKori, specifically to:

• ⚠ Process donations and shop purchases.
• ⚠ Detect and prevent fraud (e.g., verifying transaction IDs).
• ⚠ Send you email notifications about payments or account updates.
• ⚠ Improve our website performance and user experience.

3Fraud Prevention & Verification (Strict)

To maintain the integrity of SupportKori, we monitor all accounts for suspicious behavior. By using this platform, you agree to the following security checks:

• ⚠ Suspicious Transactions: If our system flags a transaction as suspicious or high-risk, we reserve the right to hold the funds and request proof of identity or the source of funds before releasing the payment.
• ⚠ Fake Accounts & Immediate Withdrawal: Creating an account solely to deposit funds and requesting an immediate withdrawal without any legitimate activity is may considered money laundering/fraud.
• ⚠ Consequences: Such accounts will be immediately flagged as suspicious and permanently banned. Any funds associated with fraudulent activities may be frozen without refund.

4Data Sharing & Third Parties

5Cookies & Tracking

We use local storage and cookies to keep you logged in and to remember your language preferences. We may use anonymous analytics tools (like Google Analytics) to understand website traffic, but this does not track your individual browsing history outside our site.

6Data Security

We protect your data using industry-standard measures, including SSL encryption and secure Firebase Authentication. While no internet service is 100% secure, we implement strict access controls to prevent unauthorized access.

7Biometrics (Face ID / Fingerprint)

In the mobile app you can confirm sensitive actions (like payout requests or account deletion) with Face ID or your fingerprint. This check happens entirely on your device through Apple/Google's secure system — SupportKori never receives, stores, or can access your biometric data.

8Your Rights (Account Deletion)

You have the right to access, correct, or delete your personal data. You can permanently delete your account yourself at any time from the mobile app (tap your profile picture on the Dashboard → Delete account) — this immediately erases your profile, public page, transaction history, and any remaining balance. You can also request deletion by contacting our support team. Once deleted, your data cannot be recovered.