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We are here to help you!

  • Customer Support
  • Merchant (Offline) Support
  • Merchant (Online) Support

Are you a PhonePe merchant?

Get support for your business-related payments here.

LEVEL 01

Customer Support

For instant assistance, tap the icon on your PhonePe app home screen and select the relevant topic. You can also reach us by phone.

To reach us by phone, tap below
Ringing Phone Icon
080-68727374 / 022-68727374

Not satisfied with the resolution?
Here's how to escalate:

LEVEL 02
Grievance Redressal
LEVEL 03
Nodal / Principal Nodal Officer
LEVEL 04
Reserve Bank of India

Not satisfied with the resolution?
Here's how to escalate:

L 2

Raise a Grievance

If your complaint has not been resolved within 15 days, or if you are dissatisfied with the resolution provided, you may escalate your concern by submitting a grievance.

Submit a Grievance
L 3

Contact Our Nodal Officer

If your grievance remains unresolved after 7 business days, you may escalate the matter to our Nodal Officer.

Contact Nodal Officer

Details:

Nodal Officer:Ms. Deepa Shetty
Principal Nodal Officer:Mr. Aniket Baheti
phoneContact080-68727105
emailEmail[email protected]
L 4

Approach the Reserve Bank of India

If complaints have not been satisfactorily resolved at previous levels within 30 days, you can reach out to the RBI ombudsman.

Raise a Complaint with RBI

Details:

phoneContact14448
emailEmail[email protected]

Registered Address

  • PhonePe Limited
  • (Formerly known as 'PhonePe Private Limited')
  • Office-2, Floor 5, Wing A, Block A,
  • Salarpuria Softzone, Bellandur Village,
  • Varthur Hobli, Outer Ring Road, Bangalore South,
  • Bangalore, Karnataka, India, 560103
  • CIN: U67190KA2012PLC176031
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