Insurance Journal

https://lnkd.in/gwwew76b 🚨 Happening today! There’s still time to join the Insurance BPO & Consulting Demo Day. See how outsourced services, technology, and specialized expertise can help insurance organizations overcome operational bottlenecks, modernize workflows, and scale more efficiently. Featuring sponsors from Covenir and Insuserve 1- Insurance Virtual Assistants | BPO Services Registration is free for insurance professionals, so hurry and save your spot! 🔗 Register now: https://lnkd.in/gwwew76b #Insurance #InsuranceTechnology #BPO #Consulting #RiskyFuture

Smash and grab? On August 19, 18 members of Willis Towers Watson (WTW)’s Northeast construction team, including senior leadership, resigned between 8:02 and 8:46 a.m. Now WTW is accusing rival Lockton Companies and 18 former employees of WTW’s Northeast construction insurance team of engineering a “smash and grab” operation, all according to a complaint filed by WTW in Superior Court in Boston on Monday. Read the full story: https://champ.ly/_2LF-mJg

https://lnkd.in/gvGjN_tB Earlier this year, Vertafore rolled out a series of AI-supported tools for agents, MGAs and carriers that automate manual work and allow them to focus on customers, says James Thom, the chief product officer at the insurance tech provider. On this podcast, James walks through the tools as well as broader observations on where the industry is headed. The AI tools allow users to “focus on more high-value work and take them out of the drudgery of data entry." The tools focus on email management, commission reconciliation, commercial lines submission, and more. With all the “bright shiny objects out there right now,” tech leaders should “respect the workflow,” James says. “Insurance buyers don’t buy technology because it’s clever. They buy because it fits into their workflow. Don’t think about solving clever problems; think about solving actual problems.” He adds that AI offers “massive tailwinds for growth,” but people shouldn’t focus on the problems of the past. “Help people shift into the new roles you need. The personalized advice, human in the loop, the care our clients give to customers doesn’t go away.” James outlines an ideal vision for insurance: “The key feeling—if you put yourself in the customers’ shoes—working with insurance feels like a more proactive business. It feels very reactive today. In the future we take noise and friction out of the process and we shift our time. It’ll feel more connected, understandable and proactive. Things are faster. Less adversarial. As an industry, it’s less about manual work, and more on advice and service.” Check out this On Point episode with host Peter van Aartrijk.

Allstate is building ALLIE as part of a broader strategy to put artificial intelligence at the center of its business. The insurer says AI could help reduce costs, improve pricing and claims accuracy, and streamline agent operations. Check out the full story by Chad Hemenway here: https://lnkd.in/gsHYtuus What could this approach mean for the future of insurance operations and AI adoption? #AI

What could smarter back-office support mean for your insurance organization? 👀 Find out at the Insurance BPO & Consulting Demo Day on August 26! We’re excited to feature Santosh Kumar Baston of Insuserve 1- Insurance Virtual Assistants | BPO Services & Acord AI and Bharat Kumar of Acord AI, who will showcase solutions designed for today’s insurance industry. This fast-paced virtual event gives carriers, agents, MGAs, brokers, and other insurance professionals a chance to see practical solutions in action and discover new ways to improve workflows, efficiency, and growth. 📅 August 26, 2026 ⏰ Starts at 10 AM PT / 1 PM ET 💻 Online 🎟️ Free to qualifying insurance organizations No fluff. Just practical demos and ideas you can bring back to your organization. 👉 Register here: https://lnkd.in/gwwew76b #Insurance #BPO #InsurTech #InsuranceTechnology #InsuranceInnovation #RiskyFuture

📣 Featured Sponsor Guide for MGAs & Wholesalers 📣 3 KPIs That Guide High-Performing MGAs & Wholesalers Are you tracking the metrics that truly drive MGA and wholesaler growth—or just collecting data? Read this new white paper from Dyad to learn: • The three critical KPIs that high-performing insurance intermediaries use to win carrier contracts and scale their businesses. • Why most MGAs struggle to track these metrics accurately (and how modern technology solves this challenge). • How the right core platform transforms static data into actionable momentum, enabling seamless evolution from wholesaler to program administrator. Download the white paper now and discover how to turn measurement into competitive advantage. https://champ.ly/nKT2_zek

🚀 Ready to turn insurance bottlenecks into breakthroughs? Join us for the Risky Future: Insurance BPO & Consulting Demo Day on August 26! See how BPO and consulting solutions are helping insurance organizations streamline operations, tackle inefficiencies, and build smarter workflows for the future. 🎤 Featuring Max Bedell of Covenir 📅 August 26, 2026 ⏰ Starts at 10 AM PT / 1 PM ET 💻 Online 🎟️ Free to Insurance Organizations If your team is looking for new ways to improve operations and overcome everyday workflow challenges, this is one you’ll want to check out. 👉 Register here: https://lnkd.in/gwwew76b #Insurance #InsurTech #InsuranceTechnology #BPO #InsuranceOperations #RiskyFuture

Claims fraud suit: A lawsuit filed in the U.S. District Court, Southern District of Texas alleges the Texas Windstorm Insurance Association fraudulently reduced claim estimates for properties damaged by Hurricane Beryl. The suit claims TWIA partnered with a vendor who made significant alterations to the original claims estimate made by a field adjuster. TWIA then sent the estimate to the policyholder under the premise that the estimate was the original. Read the full story from Ezra Amacher: https://champ.ly/ccDQNzB-

The 2026 Top 100 Property/Casualty Independent Agencies issue is here! Explore the leading agencies driving results, growth and innovation. Thank you, Risk Placement Services, Inc. for making this download free to the industry! https://lnkd.in/drKzpCeY

https://lnkd.in/gvGjN_tB Earlier this year, Vertafore rolled out a series of AI-supported tools for agents, MGAs and carriers that automate manual work and allow them to focus on customers, says James Thom, the chief product officer at the insurance tech provider. On this podcast, James walks through the tools as well as broader observations on where the industry is headed. The AI tools allow users to “focus on more high-value work and take them out of the drudgery of data entry." The tools focus on email management, commission reconciliation, commercial lines submission, and more. With all the “bright shiny objects out there right now,” tech leaders should “respect the workflow,” James says. “Insurance buyers don’t buy technology because it’s clever. They buy because it fits into their workflow. Don’t think about solving clever problems; think about solving actual problems.” He adds that AI offers “massive tailwinds for growth,” but people shouldn’t focus on the problems of the past. “Help people shift into the new roles you need. The personalized advice, human in the loop, the care our clients give to customers doesn’t go away.” James outlines an ideal vision for insurance: “The key feeling—if you put yourself in the customers’ shoes—working with insurance feels like a more proactive business. It feels very reactive today. In the future we take noise and friction out of the process and we shift our time. It’ll feel more connected, understandable and proactive. Things are faster. Less adversarial. As an industry, it’s less about manual work, and more on advice and service.” Check out the latest episode of the On Point podcast with host Peter van Aartrijk.