Understand your end users with Real User Monitoring (RUM)

Gain real-time, end-to-end insight into how users experience your websites and native mobile apps, powered by OpenTelemetry.​

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What is real user monitoring (RUM)?

Real user monitoring (RUM) captures data directly from real usersinteracting with your digital experiences. By collecting web,application, and network data, RUM helps teams understand howperformance impacts user experience in real-world conditions. Inaddition to browser-based experiences, Catchpoint RUM also capturesreal user interactions from native mobile applications, unifying weband mobile experience data in a single view.​

Gain a 360° view with real end user experience metrics

Monitor how real users experience your digital services acrossweb browsers and native mobile apps. Understand performancetrends across locations, devices, ISPs, and networks to identifywhere experience degrades and why.​

real user monitoring dashboard view

Real user data to power business-level observability

Look at real user web performance data like page load and response time in the same viewport as business metrics like #conversions and #pageviews.

Project business outcomes using real IT data

Project the impact of web performance on business revenue. Model web performance changes to see the effect on page views, bounce rate, and conversions.

Measure custom metrics

Use custom indicators to measure the metrics most relevant to your specific business model.

Extend troubleshooting abilities to the browser

Elevate your web performance monitoring to achieve a 360-degree view of your website or application. Make sure it's fast, reachable, reliable, and customized for your end user's real needs.

Track critical website performance metrics

See how real users experience your applications with important web performance metrics such as Core Web Vitals.

Get actionable third-party services data and insights

Understand the impact of third-party services on performance, so you can implement the right changes.

Understand when and why users can't reach your site

Leverage real-time reachability diagnostics for accurate troubleshooting at scale. Correlate real user data with synthetic monitoring data for a full picture of your user’s experience.

real user monitoring comparison

Idan Warshawski

VP of Engineering

Synthetic monitoring enables us to make data-informed decisions, while RUM lets us easily see the performance of different scenarios and edge cases. This includes comparing cities and continents, comparing specific pages, and more.

Act faster with real-time data at your fingertips

RUM can tell you a lot about your customers and enables you to plan infrastructure investments to support your site.

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Manage outages and issues with comprehensive data

Cross-check incidents between active and passive telemetry for all your performance outages and issues.

Depend on trustworthy real-time custom alerts

Set up real-time alerts with the peace of mind that comes from knowing they bring real-time data.

Identify and analyze the impact of an outage

Use the Outage Analyzer to identify regional drops in traffic through predictive models based on historical data.

Your Internet Resilience ally

As a Catchpoint customer, you’ll enjoy:

  • A dedicated customer success team to keep you informed on industry-leading best practices, tests, integrations - as well as to guide you through any questions you may have along the way
  • Access to 24/7 tierless support from seasoned monitoring and observability experts
  • Expert services to help you get maximum value from Internet Performance Monitoring (IPM)
Learn more about our support services
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Learn more about Real User Monitoring

Online Guide

Synthetic and Real User Monitoring Explained

eBook

Observe All That Matters

Solution Brief

Real User Monitoring

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