You can exchange many Apple and third-party devices, including Samsung and Google smartphones for instant credit. You can do it all online (iPhone) or at any Apple Store (iPhone, Mac portables, iPad, and Apple Watch). If your device isn’t eligible for any exchange value, you can still recycle it with Apple for free.

Yes, engraved Apple products are eligible for exchange through Apple Trade In. If the device was engraved by Apple, its trade-in value won’t be impacted. However, third-party engraving may affect your device’s value.

It depends on the device, model, manufacturer and condition. Answer a few questions accurately, and once we’ve received the device within the specified time frame and verified its condition, you’ll most likely receive the full amount of the estimated refund.

Keep in mind that the condition of your trade-in needs to match what you told us.

For iPhone only, the Apple Trade In programme is available on apple.com as well as in all our retail stores.

A Specialist will evaluate your device on the spot, so the trade-in credit you get in-store may differ from the estimated trade-in value you received online if the condition doesn’t match what you described.

If your trade-in doesn’t pass the diagnostic test or the condition doesn’t match what you described, we’ll offer you a choice. You can accept and pay the difference between the trade-in credit you already received and the revised value of your device. Or you can keep your trade-in device and pay back the entire instant credit amount.

On your iPhone, Apple Watch or iPad, go to Settings > General and tap About. On Mac devices, click the  menu and go to About This Mac.

If you’re still unable to locate it, there are a few other ways to find your serial number(opens in new window).

You’ll need the serial number to see an accurate trade-in value for your iPhone, iPad, Mac or Apple Watch.

In some cases, you will be eligible to receive your trade-in value as an instant credit when you choose monthly payments, reducing the order total (the amount to be financed). If your trade-in value is close to the price of your new device, then the remaining amount due becomes too low to qualify for financing. You can continue your transaction by choosing to pay in full, and you’ll receive your trade-in value when the device is received and verified.

Learn more about financing offers(opens in new window)

We’ll give you instant credit for your exchange, lowering your order total. We’ll verify and complete your trade-in at the same time we deliver your new iPhone or when you pick it up at an Apple Store.

• Here’s how to prepare and package your Apple Watch, iPhone, or Android device (opens in new window) .
• Here’s how to prepare and package your iPad (opens in new window) .
• Here’s how to prepare and package Mac notebooks (opens in new window) .
• Here’s how to prepare and package your iMac (opens in new window) .
• Here’s how to prepare and package your Mac Pro (opens in new window) .
• Here’s how to prepare and package your Mac mini (opens in new window) .

If you exchange online for an iPhone, follow these step-by-step instructions to prepare your device for doorstep delivery.

See how to prepare your device(opens in new window)

If you purchase a new iPhone online and want to pick it up at the Apple Store, you’ll bring in your exchange device at the same time. For exchange in the store, you only need to back up your data to iCloud beforehand. This is also true for any iPad, Mac, or Apple Watch you want to exchange at an Apple Store.

• Here’s what to do before you trade in your iPhone, iPad, or iPod touch(opens in new window).
• Here’s what to do before you trade in your Mac(opens in new window).
• Here’s what to do before you trade in your Apple Watch(opens in new window).

To turn off Find My on your Apple device:

1. Tap Settings.
2. Tap iCloud.
3. Sign in with your Apple Account, if necessary.
4. Turn off Find My.

If you don’t have your physical device, you can turn off Find My via iCloud(opens in new window).

Getting ready to trade in is easy. If your smartphone is an iPhone, you need to back up your data(opens in new window) as well as know your Apple ID and Password so you can turn off Find My iPhone when the courier arrives. If your smartphone is an Android, you need to back up your data and download the Verify app(opens in new window).

Regardless of the type of smartphone you have, it will need to access the internet at your location and you’ll need to back up your data.

We’ve put together a step-by-step guide to help you get ready to trade in(opens in new window)."

Yes. If you’ve bought a new device online with a trade-in, you can track your status(opens in new window) at any time.

If you haven’t dropped off or shipped your device yet, you can cancel your trade-in by simply keeping your device.

If you’ve already sent us your device, the trade-in can’t be cancelled. However, if you receive a lower revised trade-in value after we’ve inspected your device, you can choose to reject it.

If you buy a new device online with a trade-in and return the new device, your trade-in will be cancelled automatically and in some cases it may not be possible to return your device.

During the doorstep exchange process, if your trade-in doesn’t pass the diagnostic test or the condition doesn’t match what you described, we’ll offer you a choice.

You can accept and pay the difference between the trade-in credit you already received and the revised value of your device. Or you can keep your trade-in device and pay back the entire instant credit amount. As soon as payment is completed for the balance owed, the courier will hand you the new iPhone. The courier will accept cash, credit or debit card payments.

If you decide that you don’t want the new iPhone, the courier will return the delivery, notify Apple, and we’ll refund your original payment method.

Yes. Apple Trade In lets you recycle any Apple device at an Apple Store location and on apple.com(opens in new window) for free. Items accepted for recycling include the device as well as batteries, cables, cases, accessories, monitors, packaging and more. When we receive your device, it will be thoroughly inspected and assessed for reuse or recycling. Whether recycled or reused, all activities relating to the processing of your device will be managed in an environmentally responsible way.

Before you send us your device by post or drop it off at an Apple Store, make sure you have backed up your data. After saving your data, remove any personal data from the device you wish to recycle. You will no longer have access to the device after recycling it with Apple.

If you are sending your old device by post, please note:
Devices that contain batteries should be packed in compliance with all applicable laws, regulations and industry best practices, which typically include the guidelines below:

• Do not send loose batteries.
• Discharge the unit to less than 30%.
• Do not send electronics that are disassembled into parts.
• Do not send electronics with swollen, damaged or defective batteries.
• For whole units, surround the product with at least 6 centimetres of suitable filler material, such as recycled or reused packaging, before placing it inside a corrugated box.
• Send only one device per box.