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Utilities Assistance

Paying your electric, gas, water, or internet bills can be overwhelming, especially after the loss of a job or experiencing a medical emergency. If you are having trouble keeping up with your utilities bills, you are not alone.

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Every year, the 211 network responds to more requests for help paying utilities bills than almost any other topic. In 2019, we made more than 2.1 million connections to resources to help people pay utilities bills or access low-cost or free services.

More Utilities Assistance

  • The Low Income Home Energy Assistance Program (LIHEAP) is a state benefit program that assists eligible low-income households with their heating and cooling energy costs, bill payment assistance, energy crisis assistance, weatherization and energy-related home repairs. 

    To find out whether you are eligible to receive LIHEAP benefits, contact your state or tribal LIHEAP office.

    For help applying for LIHEAP benefits, you may also call this toll-free number: 1-866-674-6327.

  • If a member of your household had their work or schooling moved to an online format but cannot afford home internet access, the following providers offer affordable options:  

    • Emergency Broadband Benefit is an FCC program that will provide a discount of up to $50 per month towards broadband service for eligible households and up to $75 per month for households on qualifying Tribal lands. 

    • Access from AT&T is a low-cost home internet package for qualifying individuals and households.  

    • Comcast Internet Essentials is a similarly priced package for qualifying individuals and households. Due to COVID-19, it is currently available for free for the first two months.  

    • Mediacom Connect 2 Compete offers internet access to students at a reduced rate.  

    • Verizon Lifeline provides reduced-fee internet services at a 3-tier level for low-income customers.  

    • EveryoneOn, through partnerships with local internet service providers, is able to offer free on reduced home internet service in 48 states and the District of Columbia.

    If you have an existing provider, they may be making special accommodations in response to the pandemic. Visit their website or contact them via phone for more information.

  • Lifeline is a Federal Communications Commission (FCC) program. It helps low-income individuals and families get discounted landline or cell phone service. Some people also qualify for a free phone.

    Lifeline can also provide internet service discounts for low-income households. Individuals can apply for either a phone or internet discount, but not both.

More Resources

Not sure where to start? We can help. Call 211
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