Technology | Service Management
Jan 17, 2017
NetApp and the Storage Industry
Rising security and backup concerns along with the ever-evolving customer expectations to experience non-disruptive services are rapidly changing the way data is stored today. NetApp storage systems offer IT efficiency and simplified storage...140
Dec 11, 2015
Service Design for User Experience: An Illustration
In my previous blog (click here to read my previous blog), I highlighted some of the key challenges of a 21st Centur511
Nov 26, 2015
Challenges on the Road Towards 21st Century Enterprise
Lately in global forums, there has been an increase in interest on the topic of “21st Century Enterprise”. We have also seen a resounding response to our CEO Anant Gupta’s blog.394
Sep 22, 2015
How Customer Satisfaction Scores (CSAT) Can Be Improved
We often come across appealing slogans around customer satisfaction and are motivated to put in a greater effort to figure out how to improve it. But we often miss the scientific factors behind customer satisfaction.2,329
Jan 09, 2015
Continual Service Improvement ? The Need for IT Service Management
The 7-Step Continual Service Improvement (CSI) process for improving IT services.701
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Sep 22, 2015
How Customer Satisfaction Scores (CSAT) Can Be Improved
We often come across appealing slogans around customer satisfaction and are motivated to put in a greater effort to figure out how to improve it. But we often miss the scientific factors behind customer satisfaction.2,329
May 20, 2014
Optimal On-site/Offshore team structure for Project Execution
At the time of a new engagement, managers take into consideration multiple activities like charter, planning, effort estimation, defining goals and metrics, success factors, cost, outcome, etc.2,708
Jan 09, 2015
Continual Service Improvement ? The Need for IT Service Management
The 7-Step Continual Service Improvement (CSI) process for improving IT services.701
Jan 17, 2017
NetApp and the Storage Industry
Rising security and backup concerns along with the ever-evolving customer expectations to experience non-disruptive services are rapidly changing the way data is stored today. NetApp storage systems offer IT efficiency and simplified storage...140
Nov 26, 2015
Challenges on the Road Towards 21st Century Enterprise
Lately in global forums, there has been an increase in interest on the topic of “21st Century Enterprise”. We have also seen a resounding response to our CEO Anant Gupta’s blog.394
Nov 11, 2013
How customer service impacts the UC and Product Engineering Market?
Unified Communications (referred to as UC) has attained a level of maturity over the last five years or so. OEMs now have matured UC solutions which are quite competitive, having similar feature sets; it is the enterprise customer experience and...113
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