- Table of Contents
- Table of Contents
- BackCover
- Instant Messaging Rules - A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication
- Part One: What Every Employer Needs to Know About Workplace Instant Messaging
- Introduction: Why Instant Messaging Management?
- Exactly What Is Instant Messaging? Business Struggles to Define Instant Messaging
- Instant Messaging Rules Takes the Position That Instant Messaging Is a Form of E-Mail
- Don t Get Left Behind by Tech-Savvy Employees
- The Instant Message Jinni Is Out of the Bottle
- A Note About the Real-Life E-Disaster Stories in This Book
- A Best Practices Toolkit for Workplace Instant Messaging Usage
- Recap and IM Action Plan
- Chapter 1: Instant Messaging Is Used by Someone in Nearly Every U.S. Company
- Instant Messaging Is Here - to Stay
- Management Is Oblivious to Rogue - and Risky - Instant Messaging Use
- Why Are So Many Employees Willing to Break Rules and Risk Termination (or Worse) for Instant Messaging?
- Instant Messaging Delivers Speed - the Ability to Communicate Right Now, with Questions Asked and Answered in Real Time
- Instant Messaging Matches E-Mail Feature by Feature - and Then Some
- Instant Messaging Poses Significant Risks to Business
- Recap and IM Action Plan
- Chapter 2: Uncovering Unauthorized Instant Messaging Use in Your Office
- Go High-Tech to Uncover Employees Unauthorized Instant Messaging Use
- Conduct an Internal Audit to Determine How Widespread Instant Messaging Use Is
- Maximize Employee Participation in the Instant Messaging Survey
- Use Your Risk Assessment to Uncover - Then Fill - Pockets of Non-Use
- Recap and IM Action Plan
- Chapter 3: What s the Best Way to Manage Employees Instant Messaging Use?
- Consider the Pros and Cons of Each Approach
- Recap and IM Action Plan
- Chapter 4: Establishing an E-Risk Management, Compliance, and Litigation Response Team
- Recap and IM Action Plan
- Chapter 5: Instant Messaging Pros and Cons
- Ten Reasons Why Instant Messaging Belongs in Your Office
- Ten Good Reasons to Steer Clear of Workplace Instant Messaging
- Part Two: Instant Messaging and the Law - Why Every Employer Must Establish Rules and Policies
- Chapter 6: Instant Messaging Creates Business Challenges and Legal Headaches
- Electronic Business Record Retention Grows Increasingly Complex
- Employers May Be Responsible for Employees Wrongs
- Establish Instant Messaging Policy and Educate Employees to Help Limit Risks
- Instant Messages Create Legal Evidence
- Manage Electronic Evidence in Anticipation of Litigation
- Recap and IM Action Plan
- Chapter 7: Instant Messaging Compounds Confidentiality Concerns
- Instant Messaging Belongs to the Employer, Not the Employee
- Tips for Protecting Confidential Information in an Instant Messaging - Friendly Office
- Chapter 8: Protecting Privacy in the Instant Messaging World: Prying Eyes May Be Reading Over Your Electronic Shoulder
- Caution Employees to Guard Their Own Privacy, Too
- Recap and IM Action Plan
- Part Three: Establishing an Instant Messaging Policy
- Chapter 9: Use Written Rules and Policies to Enforce Your Strategic Instant Messaging Management Plan
- Let Employees Know How Much Personal IM Use Is Allowed
- Employers Split on Personal Use
- Determining the Personal Instant Messaging Policy That s Right for Your Organization
- Recap and IM Action Plan
- Part Four: Content Guidelines for Clean and Compliant Instant Messaging
- Chapter 10: What Constitutes Appropriate (and Inappropriate) Instant Messaging Content?
- Instant Messaging Content Must Be Monitored, Controlled, and Strategically Managed - Just Like E-Mail
- Take Advantage of Software Tools to Control Instant Messaging Content
- Instant Messaging Creates a Written Record That Can Be Used as Evidence - For or Against You
- Give Employees Rules to Write By
- Risks and Disasters Will Rise as Instant Messaging Use Increases
- Why Worry About Instant Messaging Content?
- Beware Hidden Readers
- Would You Be Embarrassed If Management, the Media, or Mom Read Your Instant Messages?
- Instant Messaging Creates New Evidence for an Old Claim: Sexual Harassment
- Don t Take Chances with Content
- Using Conversational Language
- Communicating with Instant Messaging Shorthand
- Smileys Have No Place in Business Communication
- Recap and IM Action Plan
- Part Five: Establishing an Instant Messaging Retention and Deletion Strategy
- Chapter 11: Retaining Instant Messaging Business Records Is a Legal Necessity - and a Business Challenge
- Struggling with Instant Messaging and E-Mail Business Record Retention? You Are Not Alone
- Review Content Policies in Light of Retention Rules
- Recap and IM Action Plan
- Chapter 12: How to Manage Instant Messaging Business Record Retention
- What Drives Electronic Records Retention?
- How Long Should You Hold onto Old Messages?
- Are You Confident of Your Ability to Manage E-Business Records?
Instant Messaging Rules: A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication - page 1
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