HCL positioned as a Leader in The Forrester Wave™: North American Applications Outsourcing Services, Q1 2014
The Forrester Research, Inc. report, The Forrester Wave™: North American Applications Outsourcing Services, Q1 2014, evaluated 12 top application outsourcing (AO) providers, including HCL, that were selected for this evaluation based on a record of high capability in providing AO services to clients across verticals, application revenue of at least $500 million attributable to North America, AO revenues of at least $1 billion last year and global delivery capability
HCL received the highest scores possible in:
- Vision for applications outsourcing pricing models
- Engagement Profile
In the Client reference score category, HCL received the highest score possible in :
- Account Management and governance skill
- Price competitiveness
- Ability to work well within an ecosystem of suppliers
- Flexibility and responsiveness
- Ability to resolve incidents and problems effectively
Additionally, HCL also received the highest score possible in:
- Support for Custom Applications
- Transition Strategy
- Breadth of offerings
Report Highlights
- HCL is also applying automation in the context of applications management. One Client said “They take application support as a science, they don’t just throw bodies at the problem,”
- HCL’s “employee-first” philosophy is a differentiator. Although increasingly capable of serving as a strategic supplier in its own right, HCL is also a solid complementary player in cases where customers would like to introduce a competing applications supplier.
HCL’s transition methodology, dubbed Asset, is focused not only on initial transitions from customer environments but also supplier-to-supplier transitions