Although the Academic Initiative does not offer telephone support services, we provide these support
pages. You can use them to find answers to our most commonly asked questions and
get other helpful information — at your convenience, 24 hours a day.
FAQs
Find answers to common questions about Academic Initiative membership and technical issues, such as downloading and using
the software you get through the Academic Initiative program.
Rational
Get help understanding the process for downloading Rational software and installing the license keys and
activation kits. Request technical support for Rational products.
ILOG
Get help understanding the process for downloading and installing IBM ILOG Optimization products and their license keys.
Request technical support for IBM ILOG Optimization products.
Request technical support
Academic Initiative members can request technical support, which we answer on a best-effort basis.