THE CITY
OF NEW YORK
DEPARTMENT
OF ENVIRONMENTAL PROTECTION
Consumer
Resources
Water
Metering and Billing
 To
view your water bill account information online and to
make a payment using a credit card or electronic check, for a convenience
fee, please visit the
NYCServ
ePayment Center. (In order to use this water
bill application you must have your account number, which may be
found in the upper right-hand corner of your water bill.) For
automated phone access to your water account, call NYCServ at 718-935-0096.- If you would like to speak to a DEP customer service representative
about any water meter or billing questions, please call 718-595-7000.
- To pay your water and sewer bill, please send payment to:
NYC Water Board
PO BOX 410, Church Street Station
New York, NY 10008-0410
(Make check payable to: NYC Water Board)
If you did not request a water meter installation prior to June 30, 2000
and you received a surcharge bill you will need to have your water meter
installed by your own licensed plumber under our Reimbursable
Metering Program. The booklet will provide you with complete information
on the program and how to obtain your reimbursement for the meter installation.
The files below
require the Adobe Acrobat Reader!
If you currently have an earlier version of the Adobe Acrobat Reader,
you may not be able to view these files. Please update your plugin
by clicking here and
following the instructions.
Election of Metered Billing Form
for Multifamily Properties with Six of More Residential
Units
This form is for multifamily dwellings, with six or more units, who wish
to immediately be placed on metered billing.
To do so, please print out the application below, fill it out and send
it to DEP at the fax number or address listed on the form.
metered2.pdf
(76 Kb)
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Multi-Family
Conservation Program
The Multi-Family Conservation Program (MCP) offers owners of multiple
family housing consisting of six or more dwelling units, an option to
elect, in lieu of metered billing, billing based on a fixed charge per
dwelling unit if the owner invests in low-consumption plumbing hardware
and fixtures, and cooperates with DEP in conservation efforts in their
buildings. The objective of the program is to promote water conservation
in multi-family buildings and to give owners of such buildings a measure
of control over their water and sewer costs.
** Please note, earlier literature on this program mentions an outdated
application deadline for the MCP. The current application deadline
is December 31, 2006. Please also note that the per-apartment
charge under this rate changes every year if water/sewer rates change.
The current (July 1, 2005 - June 30, 2006) charge is $533.23
per apartment per year. No other MCP requirements have changed
since the original literature was published.
To apply to the Program, print out the documents below, fill out the
application form and send it to DEP at the fax number or address listed
on the form:
Program
Guidelines and Application Form: mfappfrm.pdf
(450 Kb)
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Installing
a Separate Water Meter for High-Consumption Commercial Tenants:
separate.pdf (45 Kb)
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Customer
Registration Form: custreg.pdf
(85 Kb) Get
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How
to Read a Water Meter: readmeter.pdf
(2.0 Mb) Get
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High
Efficiency Clothes Washers: washlist.pdf
(952 Kb)
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Showerheads,
Aerators, and Toilet Flappers: mcpshower.pdf (37
Kb) Get
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Frequently
Asked Questions for the MCP: mcpfaq.pdf (48
Kb) Get
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How
to Read a Water Meter
All water meters approved for use by DEP read much like a car odometer.
To learn how to read your meter properly, read the following:
How
to Read a Water Meter: readmeter.pdf
(2.3 Mb)
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List
of Approved Water Meters and Related Equipment
For the approved list of
meters and related equipment, read the following:
List
of Approved Water Meters and Related Equipment: meterlist.pdf
(110 Kb)
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High
Efficiency Clothes Washers
Clothes Washers are the second largest consumer of water in the home,
responsible for about 20% of total consumption. Buying an efficient clothes
washer can save a family money on water and sewer, fuel, and electric
bills.
This brochure includes a list of residential and commercial high efficiency
clothes washers:
washlist.pdf
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Residential
Water Survey
DEP offers free leak surveys for the City's residential water and sewer
customers. Water-saving shower heads, water-savers for toilets and faucet
aerators may be installed in qualifying properties. Also, a written report
of the survey's findings is provided to the owner.
To request a Residential Water Survey, print out this application, fill
it out and send it to DEP at the fax number or address listed on the form:
survey.pdf
(15 Kb)
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Comprehensive
Water Reuse Program
The New York City Water Board offers a reduction of water and wastewater
rates for buildings that recycle much of their water and reuse it for
toilet flushing, irrigation and make-up water for evaporative cooling
towers. Detailed requirements of the Program are provided in Part VI Section
10 of the New York City Water Board’s
Water and Wastewater Rate Schedule.
To apply to the Comprehensive Water Reuse Program, print out this application,
fill it out and send it with attachements to DEP at the address listed
on the form:
waterreuse.pdf (111
Kb) Get
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The
Reimbursable Metering Program
Private meter installation with reimbursement is designed to provide
owners of residential properties the opportunity to have their water meters
installed by a Licensed Master Plumber of their own choosing. It also
provides all property owners, both residential and commercial, with the
ability to use their own licensed plumber to replace existing "entire
premise" ("EP") meters that are no longer functioning properly.
This alternative is provided because the New York City Water Board and
the Department of Environmental Protection (DEP) recognize that metering
can be a mechanically difficult task in some cases, that it may need
to be coordinated with other work in the building and/or that you may
prefer to have your own plumber perform this work prior to the City
contracting to have meters installed or replaced in your building or
home. If you choose to have your own plumber meter your building, you
will be reimbursed in the form of a credit on future water and sewer
bills.
NOTE: After May 1, 2005, DEP will cease accepting any new claims
for reimbursement for meters installed more than four years ago. For
meters installed after June 1, 2005, the original properly completed
meter permit (all meter information provided and signed/sealed by
the licensed plumber) must be submitted to the Bureau of Customer
Services Borough office for the Borough in which the meter was installed
within 72 hours of the installation of the meter, or the project
will not qualify for RMP Reimbursement. The 72-hour deadline is a
long standing DEP rule.
To learn all about private installation and replacement installation
with reimbursement, including the Reimbursement Schedule and maximum reimbursement
amounts, read the Reimbursable Metering Program booklet:
reimbmet.pdf
(143 Kb)
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Refund
and Transfer of Credit Application
This form should be used by customers who would like a refund of payments
made to the City for water and sewer charges due to the following reasons:
double payments, cancellation of overestimated bills and re-billings,
overpayment, final billings, reimbursement for metering under the Reimbursable
Metering Program and exemptions from water and sewer charges.
To apply for a refund or transfer of credit, print out this application,
fill it out and send it to DEP at the address listed on the form:
refund.pdf
(27 Kb)
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Customer
Registration Form
When a property is transferred, DEP must be notified of the transfer
of ownership so that water and sewer bills may be charged to the appropriate
person.
To transfer registration, fill out this application and send it to DEP
at the address listed on the form (**Please note, to facilitate completing
the form, you can fill out the form fields directly in the Adobe Acrobat
Reader and print out the result):
custreg.pdf
(161 Kb)
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Water
Meter Permit (For Licensed Plumbers)
The application is intended for a licensed plumber who is installing,
replacing, relocating or repairing a water meter.
To apply for a water meter permit, print out this application, fill it
out and send or deliver it to DEP:
meterpermit.pdf
(10 Kb)
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Application
for Separate Commercial Meter Billing
This is an application for owners who previously had a separate meter
for a commercial tenant but that meter has been superceded by an "entire
premises" meter. If the owner qualifies through this application
he will be able to hire a licensed plumber to perform work to install
a new meter for the commercial tenant. That new meter, along with the
existing "entire premises" meter will together cover the entire
property and both will be billed by DEP.
To apply for a separate commercial meter, print out this application,
fill it out and send or deliver it to DEP:
sepcomm.pdf
(19 Kb)
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Exemption
from Water and Sewer Charges
In accordance with New York State Law (Chapters 893 & 894 of the
Laws of 1980), the premises of certain qualifying organizations may be
eligible for a full or partial exemption from water and sewer charges.
Such premises must meet the eligibility criteria established by law and
are subject to certain administrative guidelines established by DEP.
For further information, including an application for obtaining an exemption from
water and sewer charges, please read:
General
Instructions and Application for Exemption from Water and Sewer Charges: exemption.pdf (66
Kb) Get
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Last updated
January 13, 2006
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