G2A.COM Reviews 322,541

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Consumers appreciate the affordable prices on offer compared to other platforms, highlighting the possibility of finding games at a fraction of the original cost. People also value the fast and smooth transaction process, with keys often delivered instantly and activated without issues. The variety of available games and software is another aspect praised by users. Consumers recommend that future customers pay close attention to seller ratings and reviews before making a purchase, as well as carefully reading the product descriptions to avoid any confusion. Some reviewers report issues with refunds, while others mention encountering problems with key legitimacy and customer support. The opinions on products and website experience are mixed, with no clear consensus among reviewers.

Based on these reviews

Rated 4 out of 5 stars

I’ve bought at least a dozen games from here. From keys to accounts on all platforms, gog, steam, Xbox, PlayStation. I’ve only ever had an issue with a purchase twice, and out of those two, one was re... See more

Rated 4 out of 5 stars

Site is great for people who want some discounted games. Some keys are only available in specific country's so read the description. There are scammers like any other site but their customer service i... See more

Company replied

Rated 4 out of 5 stars

The marketplace is really nice and you always find what you're looking for, a cheaper alternative for games. I had no issues whatsoever with the approximate 10-15 purchases I made. Although there wa... See more

Company replied

Rated 4 out of 5 stars

Works well . Nicely put together . Sinply copy and paste your revealed purchase code by clicking on it and select redeem cide on menu column on Faciai webpage once logged in .

Company replied

Rated 3 out of 5 stars
Verified

My experience with G2A has been mixed. On the one hand, the prices are incredibly low and the product variety is wide. However, I've had issues with the legitimacy of the keys, and customer support ha... See more

Company replied

Rated 5 out of 5 stars
Verified

Been using G2A for a while now and honestly, never had a problem. The game keys always arrive instantly after payment and every single one I bought worked perfectly. Totally recommend G2A to anyone... See more

Rated 3 out of 5 stars

There is a technical issue with email and verification emails. When sending a request to support, it opens a ticket, but you can’t access the ticket until you log into your account, which I can’t do,... See more

Company replied

Rated 5 out of 5 stars

I paid for a key, I ensures to check user reviews (as many sellers are available) and it was a highly rated user. They delivered fast, the key activated without issues and I can play just fine. It was... See more

Rated 5 out of 5 stars
Verified

Just bought some keys since Autumn and Winter is coming so we will be doing more gaming with my GF. I used G2A for many years, they never disappoint. Always got what i wanted. 1x time i got refund whe... See more

Rated 5 out of 5 stars

Love the apps available, reliable keys at great prices, as an electrical engineer, workaholic, project geek with dozens of servers and machines and way too many projects, you landed a big one with me.... See more

Company replied

Rated 5 out of 5 stars

*Pros - Good place to trade in keys for discontinued steam games, or finding a better price for them. *Cons - Sometimes the keys were already used, and there is no way to ask for a refund, thus losin... See more

Rated 5 out of 5 stars

I have used g2a a couple of times (not too many not too little), and every time they have delivered. One thing to look out for are extra (small) fees that get added. Basically, the listed price is not... See more

Company replied

Rated 5 out of 5 stars

It's great man, get games at lower prices, I know it is a little more confusing with "account activation" games, but as soon as you do it once or twice it's all ok, I had great games at prices that I... See more

Company replied

Rated 5 out of 5 stars
Verified

I just bought No Man’s Sky on G2A and honestly, the experience was perfect! The key arrived instantly, activated without a single problem, and within minutes I was already exploring the game. The pric... See more

Company replied

Rated 3 out of 5 stars
Verified

I don’t like how G2A handles customer support when a key doesn’t work. Instead of allowing me to resolve the issue directly through the app, I have to go to the website to contact the seller. This mak... See more

Company replied

Rated 5 out of 5 stars
Verified

A vast amount of software, and games for all platforms. I have purchased about 10 games now, and so far, no problems with the activation keys, or delivery. I would recommend to take a look if you a... See more

Rated 5 out of 5 stars

ive gotten exactly what i paid. for most of them for great and lower prices compared to other platforms that sell games. even the random game keys have given me some good games for just a few bucks, l... See more

Company replied

Rated 2 out of 5 stars

Assistance with payout issue — Ticket WLKP-619358 Good afternoon, I’m reaching out because I’m unable to withdraw my earnings. Each time I try to request a payout, an error appears. The... See more

Company replied

Rated 4 out of 5 stars

While the initial key provided had an activation issue, working with the online support tool the vendor was notified, acknowledged they would research the issue and provided another key that activated... See more

Company replied

Rated 5 out of 5 stars

I've never gotten a bad key on G2A. Transparency on seller ratings and easy communication makes the store feel pretty easy and trustworthy. Would recommend!

Rated 5 out of 5 stars

I been buying cheap and functional codes for pc games Never had a bad experience, only time i got something different it was because i received a better version than the one i bought!

Rated 4 out of 5 stars

Games are a lot cheaper than the xbox store ones and the majority of the sellers are good guys, like if u have a problem they will help you. The process is easy if u read the instructions and how the... See more

Company replied

Rated 5 out of 5 stars
Verified

First time user of the site, was recommended, got a solid12$ from steam, and overall the experience was straightforward, and haven't had an issue yet. Thanks!

Rated 4 out of 5 stars

Great sales, good service, I pay for premium and can't complain. The discount roulette helps a lot to buy a bunch of games I wanted, but most of the time the website doesn't work on my country servers... See more

Company replied

Rated 5 out of 5 stars

It’s been a while I am using G2A for purchasing steam gift cards. The service is great and fast. Every gift cards I was able to successfully redeem. Before purchasing look for good reviews and reedem... See more

Company replied

Rated 4 out of 5 stars

Honestly I wasn’t sure if i was getting scammed also regarding all of the negative comments. But in my case everything worked perfectly and i got the game for 20 bucks less than what i would’ve paid f... See more

Rated 5 out of 5 stars

Selection and purchase of Microsoft Office LTSC 2024 went perfectly. I did a Smartphone activation with Microsoft, all automated, and all is working fine. G2A.com has excellent pricing and is a great... See more

Company replied

Rated 5 out of 5 stars
Verified

This was my first time using G2A or any digital key card purchase in general, I decided to use G2A since Microsoft does no longer allows the purchase of Forza Horizon 4 as an individual product, so... See more

Rated 5 out of 5 stars

I come back to g2a everytime I need to get steam wallet keys. Everything is as expected with trusted vendors and a solution center with great support in case something doesn't go as planned.

Rated 4 out of 5 stars

They try to sell you accounts with the game instead of keys first, but atleast warn you before you go to checkout. Never had any other problems with them

Company replied

Rated 2 out of 5 stars

You have to be aware this site does not offer any customer protection whatsoever. You are just exchanging with some very shady sellers.

Company replied

Rated 5 out of 5 stars

Almost always works and you get the key in an instant. Sometimes scams so look for reviews, and check if it is a account or a gift or a key its important

Rated 5 out of 5 stars
Verified

I've been using G2A for a few years now, so far every transaction has been great, be sure to read what type of key you are getting

Rated 5 out of 5 stars

Trustworthy buyers from personal experiences! I would say this market is a good source to choose from when you want to find a deal on an item.

Rated 5 out of 5 stars
Verified

Excellent value for money on all games offering great discounts from xbox market value, plus on extre fees added unlike loaded for vat, codes sent fast so no hesitation to get your game downloaded and... See more

Rated 5 out of 5 stars

At first I was a bit skeptical, as I had never heard of the company before, but then I bought my game, and all worked out well! 5 stars, will probably purchase from again.

Rated 5 out of 5 stars
Verified

I have bought a game for a 1/3 of the original cost that you would actually pay. The process of buying it was really quick and i got the game instantly after paying.

Rated 5 out of 5 stars
Verified

All purchases that I made were easily and fastly activated, also to shop here is cheaper than in official stores.

Company replied

Rated 2 out of 5 stars

Bought an account, not a key. I didn't know what an account was, so I was misled. I was sent a website to link to, but my web guard blocked it for phishing. Am I supposed to allow this and give up my... See more

Company replied

Rated 5 out of 5 stars

Always a great experience with this site please READ listings location key or accounts are crucial to understand, aside from keys can take some time to be processed but amazing value and no taxes.

Rated 5 out of 5 stars
Verified

User friendly app, and got my code within minutes of completing my purchase at a lot cheaper price than stores

Rated 5 out of 5 stars
Verified

I’ve had nothing but fantastic experiences with G2A. I couldn’t be happier with the purchases I’ve made and the customer service I’ve experienced. Great company!

Company replied

Rated 5 out of 5 stars

I do the same in another site (who offer the same things), and get nothing, so I think this site is very good!

Rated 5 out of 5 stars
Verified

The Great experience comes from the fact that it's no scam and does what it's supposed to do. After rethinking i think it deserves a 5 star since the g2a team asked for possible amp ups and I couldnt... See more

Company replied

Rated 5 out of 5 stars

So far so good! Never had a bad expeirence with this platform, I've ordered ~5 different times and not had any problems. The person I was buying from even help me access my new purchase when I... See more

Rated 5 out of 5 stars
Verified

Awesome…no click bait they legit you will be satisfied…I was searching for the bo7 beta code came across G2A very very affordable price guaranteed 💯💯💯💯💯

Rated 5 out of 5 stars

I purchased a GTA V key through G2A and the whole process was smooth and fast. The transaction was quick, and the key was delivered instantly. It worked perfectly, and I was able to redeem it withou... See more

Rated 5 out of 5 stars

The game offers a unique and exciting exploratory experience for players through its vast and detailed world. The design of the world combines aesthetic and challenge, encouraging exploration and sea... See more

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Company details

  1. Gaming services

About G2A.COM

Written by the company

G2A.COM is the world’s largest marketplace for digital entertainment  attracting over 30 million users from 180 countries.It offers more than 75 thousand items, with helpful activation guides for each, from over 40 thousand sellers globally, at competitive prices and instant delivery.

G2A.COM supports various payment methods, including global options like cards, PayPal, and Google/Apple Pay, as well as local methods like Venmo, BLIK, iDEAL, Pix, Bizum, or Sofort, covering over 400 banking channels.

Security and privacy are top priorities, we ensure a safe and protected experience for both parties: buyers and sellers. Our support team aims to tailor solutions to each buyer's unique needs, whether it's technical issues, offer recommendations, or general inquiries. We prioritize user satisfaction and strive to provide an enjoyable and seamless digital journey.

All of us at G2A.COM prioritize the security and privacy of buyers. We take pride in providing a safe and protected experience throughout the online journey at G2A.COM.

Thank you for choosing G2A.COM—we open the Gate 2 Adventure, offering a diverse range of games and digital items to fuel your passion for exploration and excitement. .

To learn more about G2A.COM, visit our  Facebook, Twitter and LinkedIn profiles, or visit our corporate website G2A.COM.


Contact info

  • Keizersgracht 206, 1016DX, Amsterdam, Netherlands

  • g2a.com

3.9

Great

TrustScore 4 out of 5

323K reviews

5-star
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1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Merged reviews and profileRead more

This profile was merged with one or more other Trustpilot profiles belonging to this company. Some reviews shown here were originally from another profile, but now appear in one place.
Profiles can be merged for reasons such as identical domains, rebranding, or change in ownership. Read more
Rated 5 out of 5 stars
Verified

Personal opinion

The website itself is great, easy to navigate. If people would have bad reviews or anything negative to say, it would be because of individual sellers and their carelessness. Even when there was a refund scenario the team dealt with it swiftly. I've had no bad experience with the company, just unlucky with some sellers.

26 April 2025

May use AI-assist with repliesRead more

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Rated 1 out of 5 stars
Verified

Can't even download it you guys scammed…

Can't even download it you guys scammed me and I want my money back

11 October 2025
G2A.COM logo

Reply from G2A.COM

Hello,

Thanks for the review. I apologize for the inconvenience caused. It is important that you promptly report this issue to the seller from whom you made the purchase. By doing so, the seller will be able to take necessary actions such as providing you with a replacement or issuing a refund. This will ensure that your concerns are addressed and resolved in a timely manner. Information about contacting the seller can be found in our SupportHub here: https://supporthub.g2a.com/marketplace/en/Problem-Solving/how-can-i-contact-the-seller-if-i-have-a-question-or-problem-with-my-product
We appreciate your understanding and cooperation in this matter.

Regards,
G2A Team

Rated 5 out of 5 stars

G2A Rocks

G2A Rocks
I use it all the time, some small improvements can be made but in general they are awesome

14 October 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam, do not use, didn’t work and wouldn’t help or refund.

14 October 2025
Unprompted review
G2A.COM logo

Reply from G2A.COM

Hello,

We appreciate your message. Kindly provide your order number and the email address associated with the purchase so we can review our system and verify the issue you've reported.

Regards,
G2A Team

Rated 3 out of 5 stars
Verified

Lottery..

It's a lottery. You get a good one, you get a code, it works, and everything's fine. Or it doesn't work, and you spend hours and days fighting for a new, active code or a refund.

Sometimes working codes get blocked over time...

11 October 2025
Rated 5 out of 5 stars

It's an easy enough process if you know…

It's an easy enough process if you know what you are doing. I always make sure to buy from reputable sellers, and so far I have not had a bad experience. It's fun to spot good deals on my favorite games and dlc alike. Give them a try if you see a great deal. Also, my bank flagged it as fraud because of the origin of the transaction, but once that was cleared up it was smooth sailing from there.

10 October 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Thank you G2A

G2A is amazing. Sent my game code within 2 minutes after purchase and the purchase itself was way cheaper than buying the game from retail. Service was amazing.

3 August 2025
Rated 5 out of 5 stars
Verified

Ofc as usual I assumed this was a scam…

Ofc as usual I assumed this was a scam or just one of those overly advertised sites but after using it for a while ive realized ive basically bought every game ive bought since like 2020 from here my best advice is to never buy from anyone with anything under 95% rating and anyone under 5000 sales i wont buy from unless they have 100% rating

11 October 2025

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