Backup codes let you disable two-step authentication on your account and log in if you can’t complete the authentication step. Keeping it secure is very important, your password and backup code can give someone full access to your account.

Can I get a new backup code?

If you lost your backup code and can still log in to your account, generate a new code from your two-step authentication settings. Doing this will invalidate the old code.

What if I’m locked out of my account and can’t find my backup code?

Follow these instructions to remove two-step authentication from your account if you can’t complete the authentication step and don’t have your backup code.

What should I do if my backup code is compromised?

If you suspect your backup code is compromised, go to your two-step authentication settings and generate a new one as soon as possible. Doing this will invalidate the old code.

When do I receive a backup code?

Stripe will show you a backup code when you finish setting up two-step authentication. It’ll only be displayed once, so it’s important to write it down and keep it safe.

How should I store the backup code?

We recommend these ways of storing your code, from most to least secure:

• On a piece of paper or a USB flash drive stored in a secure deposit box or locked safe at home
• On a piece of paper in a filing cabinet or somewhere it won’t be easily found or photographed
• On a USB flash drive that’s not used often
• In your password manager as a password field, not plain text

If you use a USB flash drive, we strongly recommend using a dedicated USB drive for backup codes and only plug it in when necessary. This makes it more difficult for malware to access the credentials.

We don't recommend storing your backup code:

• In cloud storage
• On your hard drive
• On removable storage that’s frequently attached to your computer
• In your password manager as plain text