Technical Support
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How can we help
If you are using Kaspersky Small Office Security, open this page.
Contact technical support
Write to support
Временно недоступен
  • Available: 24/7
  • Average response time: 24 hours
  • Language: English
Chat with an expert
Temporarily unavailable
  • Available:
    Mon–Fri, 09:00-18:00 (UTC-3)
  • Average response time: 3 min
  • Language: English
Call support
Временно недоступен
  • Available: Mon–Fri, 10:00 a.m.–5:00 p.m. (ET)
    Excluding company holidays
  • Average response time: 3 min
  • Language: English

    This is a US phone number. Charges may vary by carrier and plan.

Proceed with this section if your question relates to one of the following topics:


  • Charges and refunds
  • Changing order details
  • Renewals and switching to another application
  • Subscriptions and cancellations
  • Undelivered or incomplete orders
  • Where and how to purchase
  • Other issues that could occur during purchasing or receiving your order

If you've purchased from a retail partner

If you've purchased the product from one of Kaspersky retail partners, please contact your retail partner directly (find a retail partner).

 

If you've purchased on the official Kaspersky website

When you place a purchase order for the product through the Kaspersky webpage, the order is processed by one of our e-commerce partners. To identify which e-commerce partner has processed your purchase order and contact support, please do the following:

  • If your order… Example Your partner is
    Contains several digits and several letters 1AB2CDDEFJH
    28RR3HW2F8K
    (For orders placed from January 22, 2026 onwards, the provider is AI Marche)
    AI Marche
    Contains several digits and several letters 1AB2CDDEFJH
    28RR3HW2F8K
    (For orders originally placed before January 22, 2026, and for auto-renewal of such orders, the provider is Nexway)
    Nexway
  • If in the history of your card transactions you see...… Your partner is
    AI Marche
    Kaspersky Canada AIM
    Kaspersky Aimarche
    AI Marche
    NW
    Nexway
    Nexway
  • Go to this page. If you can't find an answer to your question, go to the bottom of the page and contact Technical Support.
  • Go to this page. If you can't find an answer to your question, go to the bottom of the page and contact Technical Support.
Contacts for MSA customers
Available: Mon–Fri, 09:00 am – 7:00 pm (ET)
Priority Response
Language: English
View contacts
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