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While on a call on iPad

When you’re on a phone call on iPad, you can switch the audio to the speaker or a Bluetooth® device.

Adjust the audio during a call

To change the volume, press the volume buttons on the side of iPad. Or swipe down on the call banner, then do any of the following:

  • Mute: Tap the Mute button.

  • Put the call on hold: Touch and hold the Mute button.

  • Talk handsfree: Tap the Audio button, then choose an audio destination.

Use another app while on a call

  1. Go to the Home Screen, then open the app.

  2. To return to the call, tap the green call indicator at the top of the screen.

Receive a notification when you’re no longer on hold

When you’re placed on hold during a call, you can use Hold Assist to notify you when a live agent is available so you don’t have to stay on the line.

Note: Available on iPad Pro 12.9-inch (5th generation or later), iPad Pro 11-inch (3rd generation or later), iPad Air (4th generation or later), iPad (10th generation or later), and iPad mini (6th generation or later). Hold Assist isn’t available in all countries or regions. See the iOS and iPadOS Feature Availability website.

  1. Go to the Phone app on your iPad.

  2. When you’re in a call and put on hold, tap the More button, then tap Hold Assist.

    Important: Check your ring settings before you step away from the call. If your iPad is on silent or Do Not Disturb is turned on, you won’t hear the incoming call when an agent is available. See Change or turn off iPad sounds.

  3. Hold Assist will notify you when an agent is available and transcribe the part of the call you missed. Tap the Answer Call button to rejoin the call.

Note: Phone can also automatically detect hold music and prompt you to start Hold Assist. Go to Settings > Apps > Phone, then turn on Hold Assist Detection.

Respond to a second call on the same line

If you’re on a call and receive a second call, do one of the following:

  • Ignore the call and send it to voicemail: Tap Ignore.

  • End the first call and answer the new one: When using a GSM network, tap End & Accept. With a CDMA network, tap End; when the second call rings back, tap Accept, or drag the slider if iPad is locked.

  • Put the first call on hold and answer the new one: Tap Hold & Accept.

    To switch between calls when you have a call on hold, tap Swap to switch between calls, or tap Merge Calls to talk with both parties at once. See Start a conference or three-way call.

Note: With CDMA, you can’t switch between calls if the second call was outgoing, but you can merge the calls. You can’t merge calls if the second call was incoming. If you end the second call or the merged call, both calls end.

Use Live Translation

If Apple Intelligence* is turned on, you can use it to get spoken translations during phone calls. See Translate messages and calls.

*Apple Intelligence is available in beta with support for the following languages: English, Danish, Dutch, French, German, Italian, Norwegian, Portuguese, Spanish, Swedish, Turkish, Chinese (Simplified), Chinese (Traditional), Japanese, Korean, and Vietnamese. Some features may not be available in all languages or regions. For more information on language and feature availability and system requirements, see the Apple Support article How to get Apple Intelligence.
See alsoHave a conference or three-way call on iPad
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