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Use audio call tools in FaceTime on iPhone

If you’re placed on hold during a FaceTime audio call, you can use Hold Assist to get a notification when a live agent becomes available.

In some countries and regions, you can record a FaceTime audio call when you’re talking to one other person, and view the transcript of the call in the Notes app.

Use Hold Assist

When you’re placed on hold during a FaceTime audio call, you can use Hold Assist to notify you when a live agent is available. See Receive a notification when you’re no longer on hold.

Note: Hold Assist isn’t available in all countries or regions. See the iOS and iPadOS Feature Availability website.

Record an audio call

Before you begin, check the iOS and iPadOS Feature Availability website to see if call recording is available in your language and region, and make sure the other call participant is willing to be recorded.

  1. During a one-to-one audio call in the FaceTime app , tap the More button, then tap Call Recording.

    Both call participants hear a notice that the call is being recorded.

  2. To stop recording, tap the Stop button.

    If the Stop button doesn’t appear, tap the More button, then tap Stop next to Call Recording. Call recording also stops when you end the call.

Call recordings are automatically saved to a Call Recordings folder in the Notes app.

Play a call recording

  1. Go to the Notes app on your iPhone.

  2. Select a note in the Call Recordings folder, then tap the Play button.

View a call transcript

In select regions and languages, you can view the transcript of a recorded call in the Notes app. The transcript may not be available immediately—you may see a message that the transcription is in progress.

Note: Verify the accuracy of a transcription before relying on it. It might not be a perfect representation of the conversation.

  1. Go to the Notes app on your iPhone.

  2. Select a note in the Call Recordings folder, then tap the Transcript button.

    Note: Spoken words in supported languages are automatically transcribed. If you don’t see Transcript, your iPhone doesn’t meet the minimum requirements or detect a supported language.

    In the transcript, the speaker of each statement is identified.

  3. While viewing the transcript, you can do any of the following:

    • Play the audio from a specific point: Select the text you want to hear.

    • Search the transcript: Tap the More button, then tap Find in Transcript.

    • Copy the transcript: Tap the More button, then choose Add Transcript to Note or Copy Transcript.

    • Save or delete the audio recording: Tap the More button, then choose Save Audio to Files or Delete.

      Note: Deleting the audio recording also deletes the transcript.

    • View the waveform of the recording: Tap the Hide Transcript button.

If Apple Intelligence* is turned on, you can summarize a recorded FaceTime call. See Use Apple Intelligence in Notes.

Turn off Call Recording

Call Recording is turned on by default, but you can turn it off.

  1. Go to the Settings app on your iPhone.

  2. Tap Apps, then tap Phone.

  3. Tap Audio Call Recording, then turn off Audio Call Recording.

*Apple Intelligence is available in beta with support for the following languages: English, Danish, Dutch, French, German, Italian, Norwegian, Portuguese, Spanish, Swedish, Turkish, Chinese (Simplified), Chinese (Traditional), Japanese, Korean, and Vietnamese. Some features may not be available in all languages or regions. For more information on language and feature availability and system requirements, see the Apple Support article How to get Apple Intelligence.
See alsoChange FaceTime audio settings on iPhoneScreen and filter FaceTime calls on iPhone
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