Professional Services offerings
Overview
At Apple, we understand that creating a technology-rich environment includes infrastructure, management systems, workflow solutions and physical spaces. Professional Services works with your leadership team, technology specialists and end-users to help you create an environment that transforms how you get things done. Professional Services’ solutions are designed to positively impact how Apple technology integrates in your organisation. Whether you need to assess your environment for the deployment of Apple technology at scale, optimise your deployment and management life cycle or need assistance in accelerating your Mac rollout, professional services or one of our regional partners are here to help.
Professional Services can assist you in deploying and managing Apple technology by:
Combining years of expertise and industry experience to bring you the resources and tools your staff need to create a highly efficient and effective technology initiative.
Using Apple best practices and providing personalised coaching that gives your staff the confidence they require to manage Apple products.
Helping your staff become self-reliant supporting and expanding their use of Apple technology.
Providing efficiencies that help you immediately take advantage of your investment in Apple technology by streamlining your management to free up your staff, allowing them to focus on other strategic initiatives.
Note: Professional Services in Europe, Middle East, India and Africa cover the following countries or regions: European Union, Norway, South Africa, Switzerland, Turkey, U A E and U K.
Engineering services
Leveraging Apple’s best practices, Professional Services engineers help ensure the design, implementation and integration of Apple deployment workflows, tools and technologies in your environment. Through a collaborative approach, these services help identify barriers to great a user experience with the option to help implement solutions as needed. Engineering services help you learn the skills needed to maintain your deployed solution and may include:
Technical readiness evaluation
Device provisioning, workflow planning and documentation
Device management service architecture
Documentation of deployment workflows
Content caching architecture
Authentication and identity integration
Deployment model best practices, app deployment strategies, Wi-Fi basics, device management best practices, and integration with Apple School Manager or Apple Business
Project management services
Professional Services project managers determine your implementation goals and develop strategies that meet those outcomes. These project managers understand industry-standard methodologies and adhere to Apple best practices that fit the needs of your project. Project management engagements may include:
Facilitate planning and status meetings
Create a deployment plan
Define project work plan and communication practices
Schedule objective milestones
Provide deployment-related risk identification and management
Provide engagement readiness planning and preparation
Provide accurate and timely communications
Provide escalation management and resolution
Coordinate services while providing leadership, coaching and mentoring on an overall project
Deployment Services with Deploy Assist
Deployment Services with Deploy Assist help prepare Apple devices for deployment into your environment at scale. These services help you reduce the time and labour needed to deploy devices into your environment. Deployment Services with Deploy Assist may include the following:
Asset tagging
Asset reporting
Etching
Case installation
iPad and Mac provisioning
Order consolidation
Logistics planning or distribution services to multiple sites, including organisation by school and classroom
Project oversight
Information and pricing
In Australia and New Zealand, contact your Apple Authorised Reseller or Apple representative.
In Canada, contact your Apple Authorised Enterprise Reseller, Apple Authorised Reseller or Apple representative.
In Europe, the Middle East, India and Africa, contact your Apple Authorised Enterprise Reseller, Apple Authorised Reseller or Apple representative, or send an email to europe-aps@apple.com.
In the United States, contact your Apple Authorised Reseller or Apple representative, or send an email to professional_services@apple.com.