Overcompliance "sanctions restrictions" for an Austrian resident #196306
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Since this is tied to trade controls, I’d be careful about assuming the exact reason unless GitHub tells you. A VPN from a restricted region could definitely make the account look risky to an automated system, but only GitHub support/compliance can confirm what triggered it. The cleanest thing is probably to keep all updates inside the oldest ticket and avoid opening more duplicates. I’d reply with a very short summary: current country, proof of residence in Austria, that the Russian VPN use was temporary, and that you are not located in a restricted region. Attach the residence permit again if the ticket allows it. Also worth checking that your GitHub profile, billing country, and email/account details don’t conflict with the Austria documents. Anything inconsistent can slow this kind of review down. |
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Hello!
For 3 months(!) since (beginning at 17 Feb, 2026, or 2026-02-17) my account has been "restricted" because of some trade controls. I have attempted to file a support ticket but have received absolutely no response - complete silence.
I am a resident of Vienna, Austria, and hold an Austrian residence permit. It could happen that I accessed Russian websites (and by accident github too) using a Russian VPN as a ton of .ru domains just doesn't allow anything other than a RU region - e.g. Moscow state services, Russian Post and many many others.
I have in fact provided a scan of my residence permit - no answer, no anything. The screenshot below - two support tickets, the first one from Feb, 17 - NO answer.
I do NOT know where to ask, nor do I know how to actually contact GitHub support and not wait another three months.
Thanks.
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