Help people understand that no people are paid to answer their issues or

implement their pull requests. Things get done based on what volunteers work on

and the best way to get something fixed/changed is to submit a Pull request.

Some of the things to highlight include:

* Nobody is paid specifically to answer issues, fix bugs or implement new features.

* No company owns/supports Node.js. Most contributions are from individuals

as opposed to organizations. When an individual becomes a collaborator

the access and priviledges are granted to the indidual, their employer does

not gain any additional rights in the project.

* The governance of the project is specifically designed to prevent one or

a small number of companies from dominating the project.

* Decisions are made by the active collaborators, there is no single person

who makes a decision for the project on their own. This can slow down

decision making but most often results in better outcomes.

* The project is open and receptive to contributions. If you need something PR

in a fix or feature.

* Maintainers are people just like you, with many priorities and end goals. We

all have the same goal of moving the Node.js project forward but at the same

time we all have other responsibilities that affect how much time we have

available to do so.

* People are volunteering their time to review your PRs and answer questions in

the issues you open. Be mindfull of your asks for their time and acknowledge

the gift of their time. Too many issues/PRs in a short period of time may

overwelm maintainers leading to less progress versus more, try to pace your

issues and PRs so that you don't have too many open at the same time. The

same goes for comments in discussions, try to avoid overwelming a discussion

with too many responses, even too much useful data can overwelm a discussion

leading to lower engagement.

* While volunteers work to do the right thing for the community, the project

does not owe anybody anything and does not tolerate abusive or

demanding language in issues, discussions or PRs. A respectful dialog will

maximize the chances of the outcome you desire.

* If you depend on timely support or an SLA, contract with a company that provides

paid support and will prioritize your issues.

* <https://github.com/nodejs/TSC/blob/main/TSC-Charter.md#section-3-establishment-of-the-tsc>

* @mcollina

* @mhdawson

* @marco-ippolito

You can find their contact email in the [`README.md`](../../README.md#tsc-technical-steering-committee)