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Commit dcd96a5

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reasoning for the communications guidelines and social media voice
Co-authored-by: Melissa Weber Mendonça <melissawm@gmail.com> Co-authored-by: noatamir <6564007+noatamir@users.noreply.github.com>
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‎doc/devel/communication_guide.rst

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.. _communications-guidelines:
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========================
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Communication guidelines
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========================
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===========================
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Community engagement guidel
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===========================
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These guidelines are applicable when acting as a representative of Matplotlib,
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These guidelines are applicable when **acting as a representative** of Matplotlib,
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for example at sprints or when giving official talks or tutorials, and in any
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community venue managed by Matplotlib.
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The Scientific Python community uses various communications platforms to stay
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updated on new features and projects, to contribute by telling us what is on
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their mind and suggest issues and bugs, and to showcase their use cases and the
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tools they have built.
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Our communications strategy is foremost guided by our :ref:`mission-statement`:
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* We demonstrate that we care about visualization as a practice
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* We deepen our practice and the community’s capacity to support users,
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facilitate exploration, produce high quality visualizations, and be
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understandable and extensible
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* We showcase advanced use of the library without adding maintenance burden to
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the documentation and recognize contributions that happen outside of the github
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workflow.
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* We use communications platforms to maintain relationships with contributors
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who may no longer be active on GitHub, build relationships with potential
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contributors, and connect with other projects and communities who use
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Matplotlib.
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* In prioritizing understandability and extensiblity, we recognize that people
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using Matplotlib, in whatever capacity, are part of our community. Doing so
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empowers our community members to build community with each other, for example
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by creating educational resources, building third party tools, and building
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informal mentoring networks.
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.. _communication-channels:
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* Do not make bright, strobing images.
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* More guidelines at https://webaim.org/techniques/images/.
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.. _social-media-brand:
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Social media
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============
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Please follow these guidelines to maintain a consistent brand identity across
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platforms.
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Matplotlib aims for a single voice across all social media platforms to build and
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maintain a consistent brand identity for Matplotlib as an organization. This
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depersonalization is the norm on social media platforms because it enables
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constructive and productive conversations; People generally feel more comfortable
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giving negative and constructive feedback to a brand than to specific contributors.
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The current Matplotlib voice and persona aims to be kind, patient, supportive and
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educational. This is so that it can de-escalate tensions and facilitate
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constructive conversations; being perceived as negative or
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argumentative can escalate very fast into long-lasting brand damage, being
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perceived as personal leads to aggression and accusations faster than an
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impersonal account, and being perceived as friendly and approachable leads to
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higher engagement. Instead of speaking with a directive authority, which can be
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intimidating and lead to negative engagement, it speaks as a peer or educator to
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empower participation. The current voice encourages more input from folks we
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engage with, and also makes it possible for folks who are not in the core team
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to participate in managing the account.
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While the :ref:`brand identity <social-media-brand>` is casual, the showcased
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content is high quality, peer-led resource building. Please follow these
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guidelines to maintain a consistent brand identity across platforms.
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Persona
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‎doc/users/project/mission.rst

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.. _mission-statement:
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Mission Statement
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=================
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