Head of Customer Support @ ZeroNorth · Chennai, India
I build support and success systems that scale - at the intersection of behavioral economics, AI, and customer retention.
Previously: Early-stage CS at Chargebee · Enterprise CS at Whatfix · SMB + Enterprise TAM at ZoomInfo
| Project | What it does |
|---|---|
| eml-to-md | Convert .eml email files to clean, readable Markdown. Useful for giving context to AI agents without giving it access to all your emails. |
| Arivu | Arivu - Your AI Second Brain |
More on my blog or browse the repos below ↓
- 📚 Reading: Thinking, Fast and Slow — Kahneman
- 🎓 Learning: Context Engineering · Agentic AI · ML Fundamentals
- 🛠️ Building: Behavioral systems + automation side projects
- ☕ Drinking: Dangerously large amounts of tea
Open to conversations about customer success, AI systems, or tea recommendations.