Describe the problem

I encountered a runtime error when trying to install and run the Arduino Cloud Agent. after running Arduino_Cloud_Agent.exe, icon does not appear in the system tray, no error window, just nothing happens. need to enter command in the PowerShell to check for the error.
Below is error output:

Arduino_Cloud_Agent.exe : panic: runtime error: invalid memory address or nil pointer dereference
위치 줄:1 문자:1
+ & "C:\Users\KJH\AppData\Roaming\ArduinoCloudAgent\Arduino_Cloud_Agent ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo          : NotSpecified: (panic: runtime ...ter dereference:String) [], RemoteException
    + FullyQualifiedErrorId : NativeCommandError

[signal 0xc0000005 code=0x1 addr=0x20 pc=0x1505918]

goroutine 7 [running]:
fyne.io/systray.(*winTray).setIcon(0x1cf38e0, {0xc0006a0060?, 0x1aa93?})
        C:/Users/runneradmin/go/pkg/mod/fyne.io/systray@v1.10.0/systray_windows.go:238 +0xb8
fyne.io/systray.SetIcon({0x1c95d80?, 0x0?, 0x0?})
        C:/Users/runneradmin/go/pkg/mod/fyne.io/systray@v1.10.0/systray_windows.go:901 +0xbe
fyne.io/systray.SetTemplateIcon(...)
        C:/Users/runneradmin/go/pkg/mod/fyne.io/systray@v1.10.0/systray_windows.go:912
github.com/arduino/arduino-create-agent/systray.(*Systray).start(0x1cf3380)
        D:/a/arduino-create-agent/arduino-create-agent/systray/systray_real.go:53 +0x34
fyne.io/systray.Register.func2()
        C:/Users/runneradmin/go/pkg/mod/fyne.io/systray@v1.10.0/systray.go:98 +0x2f
created by fyne.io/systray.Register in goroutine 1
        C:/Users/runneradmin/go/pkg/mod/fyne.io/systray@v1.10.0/systray.go:96 +0xb1

To reproduce

Attempt to run the Arduino Cloud Agent using the following command on PowerShell
& "C:\Users\KJH\AppData\Roaming\ArduinoCloudAgent\Arduino_Cloud_Agent.exe" 2>&1 | Out-String -Stream
The error appears immediately upon execution.

Expected behavior

Agent should run

Arduino Create Agent version

ArduinoCloudAgent-1.6.1-windows-amd64

Operating system

Windows

Operating system version

Win11 23H2

Browser

Chrome

Browser version

127.0.6533.100

Additional context

I have tried various versions of the Arduino Cloud Agent, from 1.6.1 to 1.3.9. Before each reinstallation, I deleted the ArduinoCloudAgent and ArduinoCreateAgent folders. The same error occurs across all versions.

The issue occurs with both the amd64 and i386 versions.

I modified the config.ini file setting crashreport = true, but no crash report was generated.

I disabled both the firewall and antivirus software, and I ran the agent with administrator privileges, but same problem happens.

Issue checklist

• I searched for previous reports in the issue tracker
• I verified the problem still occurs when using the latest version
• My report contains all necessary details