🏙️ Awareon

Crowdsourced Civic Issue Reporting & Resolution System

📱 A Web + Mobile platform that empowers citizens to report civic issues with photos, voice, or text, while governments track, prioritize, and resolve them transparently.
Gamified engagement + real-time dashboards → Smarter, cleaner, greener cities.

Awareon is a digital-first civic engagement system that bridges citizens and municipalities.
Citizens can easily report potholes, garbage, traffic, or drainage issues via mobile/web apps, while authorities access interactive dashboards with automated routing, geotagging, and verification.

Key Highlights:

• 🚨 SOS Alerts → Urgent issues sent directly to municipal departments
• 🏅 Gamification → Points, badges, leaderboards for citizens
• 🌍 Community Engagement → Open & tier-based civic communities
• 📊 Data Dashboard → Progress trackers, analytics, & heatmaps

graph TD
    A[👥 Users] --> B[💻 Web + Mobile App]
    J[🏛️ Government Bodies] --> B

    B --> C[📂 Categorical Problem Hotspots]
    B --> D[⬆️ Upload Civic Issue - Image/Text/Voice]

    D --> E[🔍 Verify Authenticity via Image Metadata]
    E --> F[🧠 Identify Problem in Image/Text/Voice]
    F --> G[(🗄️ Problem Repository)]

    G --> H[🚨 SOS to Concerned Dept in Real-Time]
    G --> I[👨‍💼 Govt Body Picks & Resolves]
    G --> J1[📋 Progress Reports & Actionable Insights]
    G --> J2[📍 Location View of Problem]

    B --> K[📊 Data Dashboard]
    K --> L[📈 Real-time Progress Tracker]
    K --> M[📑 Dept-wise Visualization]

    B --> N[🏅 Gamified Engagement Modules]
    N --> O[🤝 Community Engagement]

    G --> P[🔺 Upvote Existing Issues]

• 📷 Multi-format Reporting – Upload images, videos, voice, or text
• 🔐 Verification – Metadata & AI check for authenticity
• 🔀 Automated Routing – Issues sent to correct municipal department
• 📊 Dashboards – Real-time issue tracking & resolution progress
• 🏅 Gamification – Leaderboards, badges, streaks for active citizens
• 🗺️ Hotspot Mapping – Category-wise civic issue visualization
• 🔔 Live Notifications – Track your issue: reported → acknowledged → resolved
• 👥 Community Engagement – Citizens join local civic groups

• Frontend 🖥️

  • React, React Native (Expo), React Webcam
  • Cloudinary (media storage)

• Backend ⚡

  • Node.js + Express, FastAPI (ML serving)
  • MongoDB, PostgreSQL, Redis
  • Twilio (alerts), Stripe (CSR/payments)

• AI/ML 🤖

  • NumPy (image/video preprocessing)
  • CNN Ensemble (image/video classification)
  • Whisper (speech-to-text)
  • HuggingFace Transformers / BERT (text intent classification)

1. Users & Government Bodies access the system via Web + Mobile App.
2. Citizens upload issues (Image / Text / Voice).
3. System performs authenticity verification (metadata checks).
4. AI/ML models identify the problem category (pothole, garbage, light, etc.).
5. Verified issues are stored in a central Problem Repository.
6. From the repository:
   • 🚨 SOS alerts → sent to relevant municipal departments
   • 👨‍💼 Govt. bodies → pick up & resolve issues
   • 📋 Reports → generated for insights & accountability
   • 📍 Location-based hotspot visualization
   • 🔺 Citizens can upvote existing issues
7. Meanwhile, a Data Dashboard provides:
   • 📈 Real-time progress tracker
   • 🗂 Dept-wise visualization
8. Gamified Engagement modules → reward citizens with points, badges, leaderboards
9. Community Engagement → citizens join local or tier-based groups

graph TD
    A[🧑 Citizen Reports Issue] --> B[➕ Earn Points]
    B --> C[🏅 Badges & Levels]
    B --> D[📊 Leaderboards]
    B --> E[🤝 Community Challenges]
    B --> F[🎁 Rewards & Recognition]

• 🏆 First Responder – First 5 reports
• 🌍 Neighborhood Guardian – 20+ verified issues
• 🚀 Speedy Reporter – Issue reported within 1 hour
• 🎖 Problem Solver – Consistent streak of verified issues

• Economic → Low-cost, scalable, potential CSR & municipal contracts
• Operational → Real-time reporting, mobile-first, gamification for adoption
• Technical → AI classifiers, scalable cloud infra, multilingual interface
• Social → Citizen empowerment, trust, transparency

Environmental

• Rapid reporting reduces delays in waste management, road repair
• Heatmaps optimize resource allocation

Social

• Citizens influence change directly
• Multi-language + voice for inclusivity

Institutional

• Automated routing reduces admin load
• Analytics for policy & planning
• Audit logs ensure accountability

• Citizen Mobile/Web App
• Gamified Reporting System
• Municipal Dashboard with Heatmaps
• AI-Powered Issue Prioritization (severity detection)
• ERP & GIS Integration with municipal systems
• Multi-language + offline-first support
• SMS/WhatsApp citizen notifications

• Civic Sense in India – Reflections
• AI-Driven Digital Governance – IJSAT
• Data.gov.in – Population of Kolkata
• Data.gov.in – Traffic Congestion (Delhi)
• Kaggle – Civic Issue Severity Dataset

• 👨‍💻 Tamojit Das
• 👨‍💻 Atif Ali Sardar
• 👨‍💻 Aranya Basu
• 👨‍💻 Tiasha Ganguly
• 👨‍💻 Aryan Ghosh
• 👨‍💻 Diya Gupta