Support
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Open a support ticket with text, images, or videos
POST
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Free - does not consume credits
Support tickets are free for all authenticated users.
multipart/form-data when attaching media.
Headers
string
required
Your API key. Session cookie authentication is also supported. Generate a key from the dashboard.
string
required
Use
application/json for text only. Use multipart/form-data for media.string
Generate one random value for this submission. Reuse it only when retrying identical text and attachments. A replay returns the original ticket with
Idempotency-Replayed: true.Body
string
required
Ticket subject. 1-500 characters.
string
required
Initial message. 1-10,000 characters.
file[]
Up to 4 JPEG, PNG, GIF, WebP, MP4, MOV, or WebM files. Images can be 10 MB each. Videos can be 25 MB each. Combined media can be 30 MB.
body and include at least 1 attachment.
cURL With Media
Response
- 201 Created
- 200 Replayed
- 400 Invalid Input
- 401 Unauthenticated
- 409 Conflict
- 429 Rate Limited
Next steps: Support Media explains privacy, formats, limits, status handling, and downloads.
Last modified on July 20, 2026
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