CHAT
Smarter chat for elevated experiences
Flexible, on-brand chat built for conversations across web, mobile, and messaging platforms.
Customer logo
From simple questions to lasting customer loyalty
Deliver always-on, personalized support at scale
Provide on-brand responses across time zones and languages without growing your headcount.
Resolve high-volume inquiries instantly
Handle inbound requests end-to-end across web live chat, SMS, WhatsApp, and more.
Turn every chat into a conversion moment
Go beyond answering questions to take action, deepen engagement, and build loyalty.
Features
Chat appearance
Customize your chat interface to match your brand by setting the chatbot name, chat colors, and agent icons.
Welcome messages
Greet users with dynamic messages based on location, status, and more so every interaction feels personalized.
Quick replies and forms
Guide users with predefined choices or collect structured inputs in one step for faster, clearer chats.
Interactive elements
Add images, videos, and item carousel to bring your product catalog to life or provide step-by-step instructions.
Multi-brand support
Manage distinct chat experiences across multiple brands, with customizable greetings, styling, and behavior for each.
Decagon Assist
Provide faster, higher-quality service
Decagon Assist autogenerates summaries, replies, and in-tool actions.
Connect in any language
Live translation helps representatives connect clearly and naturally with customers worldwide.
Measure the impact on team performance
A dedicated analytics hub provides visibility into adoption and business outcomes.
Hear from our customers
Powering concierge experiences for the world’s leading enterprises.
Trusted by the world's leading enterprises across all industries and use cases.
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With Decagon Voice, we’re able to combine high performance and seamless brand customization with cross-channel memory, ensuring every interaction is connected and true to Chime’s member-first values.
70%
chat and voice resolution
“
With the previous vendor, at least half my week was dedicated to maintaining their system. With Decagon, it’s been a night-and-day difference.
80%
deflection rate
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Though we already had a robust Voice of the Customer program and an understanding of customer inquiries we thought we could deflect, we saw 10x higher deflection at launch than we anticipated.
95%
cost reduction
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The Decagon team consistently finds ways to make things work. They really understand what we’re asking for, get creative in how we solve problems, and keep pace with how quickly we want to stand things up.
1M
revenue from fully AI-handled conversations
One platform for all channels