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Desktop App vs Web Browser

So far I see only one discussion on desktop vs browser, so I am here to ask if there is a resource to give a full comparison on the differences between the two. I notice the training course deals with the web browser and I am curious how the behavior differs when creating tags. in the browser there are toggles to show in conversation and allow all inboxes. alternatively the desktop only gives an option to specify teammates that can use the tags. allowing all does not seem to be achievable efficiently. so where can i read on the distinction between applications?

2 hours ago

IntheloopRookie

Cannot load plugin SDK inside sidebar iframe (302 to /signin despite auth_secret)

Hi Front team,We’re building a sidebar plugin that loads our plugin page https://samplesite.com/front-plugin inside the Front UI. Front adds ?auth_secret=… to our iframe URL, and we’re trying to bootstrap the SDK per the docs: <script src="https://app.frontapp.com/scripts/sdk.js?auth_secret=…"></script> Our page (HTTPS, same origin as the SDK allow‑list) loads one script at a time and retries the fallback URLs: - https://app.frontapp.com/scripts/sdk.js - https://app.frontapp.com/plugins/sdk.js - https://app.frontapp.com/static/frontend-plugin-sdk.js For each request we append the auth_secret from the iframe URL. We also guard against multiple insertions, remove existing script tags, and even tried adding type="module". What we’re seeing In Firefox and in Chrome the script load always fails: - The browser console shows: Access to script at 'https://app.frontapp.com/scripts/sdk.js?auth_secret=…' from origin 'https://www.samplesite.com' has been blocked by CORS p

261

ksantosConversationalist

Request for the ability to mass delete auto-created contacts

Hi I’ve been struggling to have our contact list up to date and it would really help me to have the ability to mass delete auto-created contacts. Perhaps you can integrate this feature or at least allow front support to have an internal way to achieve this.

Best Practices for Sales Team Under 5 Users

Hassan_PervezConversationalist

Get started on Front

Hi, I am new to front and wanted to learn from others that have a small group of 2-5 sales reps and how they are currently using front and what type of automations are helpful to ensure a smooth customer experience while ensuring the app is being used proficiently?

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4 days ago

specialwhipConversationalist

App requests to update multiple custom fields

Hi,In playing around with app requests, I have noticed that it’s possible to map JSON output to dynamic fields, which can in turn update a custom field on the conversation using a rule. However, this seems to only work for a single property. My question is about updating multiple custom fields on the conversation. Is it possible to update multiple custom fields in response to a single application request, without triggering duplicate app requests for each dynamic field? Or is the best approach for this use case to have my backend update the custom fields directly via an API call?For example, I would like to ping my backend with a single request to get the user’s current subscription plan and their renewal date, and update two custom fields (plan and renewal date) on the conversation without triggering a separate application request for each field. The alternative is to ping my backend once with a custom request and have the backend itself update the custom fields by hitting Front’s API

331

5 days ago

specialwhipConversationalist

Connectors

App requests not surfacing in Macros/Rules

Hi, I am setting up a new support portal, and started an Enterprise Trial so that we would have access to application requests so that we can hit our custom API. After setting up an app request, testing it successfully (“Test Successful”), and the status is “Ready,” it is NOT surfacing when selecting the “Select app request” action in a new macro/rule workflow. See the screenshots below.This is the app request, showing “Ready” status: And when creating a new macro, it keeps telling me to setup a new application request, because it cannot find the ones I have created:Is there something wrong with my account setup? Why can’t I use the app requests in rules/macros?

494

5 days ago

seandanielRookie

Customers being asked to verify their email address daily when verified previously.

I have customers who are filing tickets through our portal, and when they file via our help center, they are being prompted to verify their email address. They will confirm their email by clicking the button below, but will be prompted again when they submit another ticket. The customer will verify their email above, directing them to their requests.Need guidance on why this is happening and any solutions to allow customers to only verify their email once. Thank you.

171

7 days ago

mikkyRookie

Get started on Front

Why are Reply/Forward buttons not available on emails?

I have one primary inbox with a channel setup of incoming email. I route based on rules to a series of other Inboxes based on client’s domain from their email address. All of the forwarded-to Inboxes work as expected except for one. One of them, and the moved messages that land in it, does not allow me to forward or reply to the message. The button is missing and there are no options to do so. Also, when I choose resend or forward as a new conversation, I don’t get the normal email message popup. It feels like a rights config issue, but I’m the admin on teh account, so I’m not srue what’s missing. Thanks in advance!

171

7 days ago

specialwhipConversationalist

How do you balance shared inbox efficiency with individual accountability in Front?

Topic generation

I have been using front for about a week, and initially had no topics. Then on Sept 30th, four topics were created. No new topics were created since then.My questions on topics are:Will they automatically appear or does it take 30 days (as per your docs) for Front to evaluate new topics? If it does take 30 days since the last discovery, is there a way to “trigger” new topic discovery? If a flood of new emails come in about a new topic, such as a live site issue, will Front be able to create a new topic on the fly as needed without having to wait 30 days?Thanks in advance for your clarifications!

385

10 days ago

Front users

Community topics about Front features and workflows

Welcome & resources

6 topics

Announcements

85 topics

Get started on Front

131 topics

Product Q&A

341 topics

Workflows discussion

172 topics

Connectors

20 topics

Desktop release notes

24 topics

Developers

Community topics about Front APIs and SDKs

Welcome

3 topics

Developer Q&A

371 topics

Developer discussion

35 topics

API news & updates

68 topics

Partners

Community topics about Front Partnerships

Welcome

2 topics

Partner news & updates

11 topics

Partner discussion

6 topics

makoba_ngulubeConversationalist

Workflows discussion

442

1 hour ago

chris_faganConversationalist

Desktop App vs Web Browser

2 hours ago

richard_afilioConversationalist

`updateDraft` breaks composer

Hi,after calling `updateDraft` from our composer plugin, the composer does not work properly any more. This happens even if I keep the current draft HTML without modifying it at all. Breakage we’ve seen:Cut/paste does not work any more Templates do not insert any more Templates insert at the wrong location Errors in JavaScript consoleWould you be able to look into it?BestRichard

979

9 hours ago

IntheloopRookie

Cannot load plugin SDK inside sidebar iframe (302 to /signin despite auth_secret)

261

ksantosConversationalist

Request for the ability to mass delete auto-created contacts

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9203New

karlvRookie

added idea PRD-I-9203 Article versioning and comparison — Idea submitted in AHA and pushed to Insided via API

Build Front plugins in minutes with AI!PLUGIN UPDATE

Javier - Developer RelationsCommunity Manager

API news & updates

We've just released an AI prompt file that lets you scaffold Front plugins using any AI coding agent—Claude Code, GitHub Copilot, ChatGPT, Cursor, and more.Simply describe what you want your plugin to do, and the AI generates a working plugin that follows best practices, correctly uses the Front Plugin SDK, and includes built-in debugging tools. What used to take hours of learning our SDK now takes about 10 minutes.Why this matters:Speed - Get from idea to working plugin faster than ever Correctness - The AI handles Front-specific patterns and boilerplate automatically Accessibility - Lower barrier to entry—you don't need to be a Front SDK expert to get started Best practices - Ensures plugins follow established patterns for Front data models and context handling from day one Debugging - Built-in tools show exactly what's being sent to your plugin during developmentWe've built three example plugins using the prompt—a NetSuite manager, subscription manager, and attachment encryptor—to s

390

Build dynamic workflows with branching rulesFEATURE UPDATE

Product MarketingCommunity Manager

Branching rules let you define multiple action paths from a single trigger, depending on different scenarios so you can consolidate and manage more dynamic workflows within a single rule. For example, you can route conversations based on tags, account owner, business hours, etc. With branching rules, you can also leverage Connectors to check 3rd party systems in conditions and actions and tell Autopilot exactly how to handle complex inquiries with repeatable workflows. When a conversation matches multiple branches, the rule will prioritize the highest path in the list. Learn more.

231

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9202New

christopherRookie

added idea PRD-I-9202 Send New Slack Message from Front as a New Message — Idea submitted in AHA and pushed to Insided via API

How Front Uses Front: Support team's AI suggested repliesHow Front Uses Front

patrick_vFronteer

Workflows discussion

Hey all, Patrick from Front’s Support team here! I wanted to share a video demonstrating a workflow that our support team leverages to optimize and semi-automate customer interactions using some of our Front AI features:Topics: Automatically detect and label the topic of the customer inquiry, ensuring that each message is categorized and prioritized accurately. Copilot suggested replies: Suggests a complete reply that not only provides the full answer but also includes links to relevant help documentation, making responses both thorough and resourceful. AI Compose: Adjusts the tone of the email to match the desired style, ensuring a more personalized and empathetic interaction.This AI-powered workflow significantly reduces the time our support team spends on answering common questions, allowing us to dedicate more time to complex inquiries. The best part is customers get faster responses from us all around, leading to higher CSAT. Check it out: Let me know if you have questions or want

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